According to the European Commission, over 99% of European businesses are classified as SMEs (small to medium enterprises). To fit in this sector companies need to employ less than 250 staff, and the vast are described as micro-businesses employing less than 10 staff.
In the...
During the past 25 years, the open-source movement has changed just about everything in technology. By transforming how software is developed, deployed and licensed, open source now powers most of the cloud-based apps and digital services we rely on in daily life. And now...
It is said that the world’s adoption of everything digital leapfrogged several years due to the Covid-19 pandemic. A hotelier was forced to go out of business during lockdowns before he found fresh air in cloud kitchens and app-based home deliveries. An entrepreneur running...
Integrated Access and Backhaul (IAB) can open doors to a more flexible densification strategy, allowing operators to quickly add new base stations using wireless backhaul
5G New Radio (NR) is a global standard that enhances the 5G wireless air interface. NR will provide a much...
Historically focused on consumers, telecom providers are now targeting large-scale enterprise customers
Let’s start with a simple question: Are you paying more today than in previous years for your home internet service? The speed, efficiency and overall capabilities have certainly evolved, but providers have not...
Customer service has never been the telecommunications industry’s strong suit. Between confusing contracts and bills, inconsistent customer support and spotty network quality, carriers regularly struggle to deliver the kinds of experiences that subscribers expect.
Exhibit A: Net promoter score (NPS) ratings for telcos, which track...
We’ve been talking about 5G wireless years before it became a reality. It seemed the top three wireless carriers were jumping all over each other trying to be first and best at this next generation wireless technology. A curious thing is happening. Now that...
Cloud connectivity has been typically delivered via a combination of terrestrial wireline access and cell towers, feeding traffic into local, regional, nationwide and global fiber networks. Additionally, the overwhelming majority of international traffic today is being transported by a global mesh of submarine telecom...
Fraudulent robocalls are a menace across the globe. Many of these utilize call spoofing, a practice by which voice carriers and aggregators intentionally falsify caller ID information to gain an illicit advantage. Call spoofing enables many different types of fraud such as Wangiri (short...
While telecoms may be breathing easier after the government recently cleared much of the rollout of 5G near airports, saying it did not pose significant safety issues, the industry and this long-anticipated communications revolution continue to face much bigger challenges.
Telcos desperately want consumers to...
Despite the UK government announcement on the 8th December regarding the phasing out of 2G and 3G networks in the UK, there remains a lack of clarity in the future of these technologies for the IoT market. This is because most providers are still...
Organizations are getting a ton of network-related data every minute of every day. There has been a massive increase in devices, applications, bandwidth, IoT equipment and cloud-based applications to deal with. Add to that the recent rapid expansion of the network environment (stemming from...
Artificial intelligence is reshaping how businesses view and use their workspaces. While employees have begun returning on-site, concerns about health and safety remain high. As a result, real-time workspace-utilization insights are mission critical. With a data-driven picture of how people are using office spaces,...
Upgrade or disconnect? This is the stark choice facing 3G connected device users. The once-revolutionary mobile network is currently being rolled back across the world to make way for new and improved iterations. In doing so, however, millions of older devices face permanent disconnection.
This...
This might seem like a cop-out, but the irresistible narrative from MWC over the week, that the grand-standing on the show floor masked (and revealed) a battle between three industries for the soul of 5G, is not quite right. The idea that the traditional...
An open letter from Matteo Gatta, CEO of BICS, to EU mobile operators
“We must do everything we can to connect Ukrainian citizens with their loved ones, out of the country.
“I am urging EU mobile operators to remove all charges on voice calls coming out...
A zero-touch operational model is becoming increasingly critical for communications service providers (CSPs) to realize the monetary benefits of multi-vendor digital services such as dynamic 5G and Internet of Things (IoT) offerings. However, considerable transformation is required for the CSPs to evolve the service...
Staying connected means far more than simply catching up on social media or carrying a mobile phone in your pocket; it’s become critical in virtually every aspect of our lives. From providing the network needed to conduct daily tasks such as virtual learning and...
Maximising the potential of artificial intelligence has proven to be a substantial challenge across industries. However, the benefits of overcoming these barriers are too great to ignore. Robotic process automation (RPA) can pave the way for AI integration and make businesses more competitive in...
For years, fiber has been considered the gold standard for delivering fast broadband speeds to residential customers, particularly in areas where broadband subscriber density justified the cost. But other areas that fiber couldn’t reach remained mostly underserved, forcing service providers to look for alternative...
Let me start by saying a sincere and heartfelt thank you! Someone just said to me that I have been an industry analyst and columnist for nearly four decades. How, over that time I have been sharing thoughts, analysis and insight into the news...
The world has changed in the last two years. Companies have swiftly moved onto the digital bandwagon not to thrive — but to survive. When I began my career almost two-and-a-half decades ago, conversations regarding diversity and inclusion were reluctant and, at times, awkward....
The cloud revolution has been widely adopted within IT, and most businesses are taking a “cloud-first” approach when deploying new applications. Gartner states that 85% of organizations will be “cloud first” by 2025. However, when it comes to adoption in telecom, the pace can...
When you’re launching a new technology, it’s easy to develop a rooting interest. It’s only human – you devote your passion and energy to this new innovation, and you want people to know it’s better than the alternatives. Meanwhile, people working on alternatives argue...
