Opinion

Let me share with you some examples of how companies either hit it out of the park or strike out when it comes to their customer experience management. Customer experience …

You know the saying, “when the going gets tough, the tough get going.” That’s exactly what first responders need to do in emergencies or developing events. They need to be …

While there are many benefits to living and working in our always-on connected world, there is one downside for business: It takes a lot more to impress mobile consumers than …

Hello! And welcome to our Friday column, Worst of the Week. There’s a lot of nutty stuff that goes on in this industry, so this column is a chance for …

Every now and then a debate emerges in industry circles that raises passions and polarizes the community. Coordinated multipoint is emerging as one such topic. At times you hear dismissive …

The European Commission recently announced that roaming charges and poor mobile Internet connections for European Union customers are set to become a thing of the past. Beginning in 2017, consumers …

The most recent studies were just released by both J.D. Power and RootMetrics, and they both say the entire wireless community looks better and stronger than ever before. Users say …

AT&T pushes fiber future, Samsung overwhelmed with iPhone users AT&T recently held an analyst day to present a revised view of the company as a result of the DirecTV purchase …

Smart city development is on the rise. In fact, the smart city market is set to experience a compound annual growth rate of 22.5% between 2014 and 2019, growing from …

If you were to talk to an average mobile phone user, “4G” LTE access and over-the-top applications would be at the top of the list in terms of what is required from the …

Hello! And welcome to our Friday column, Worst of the Week. There’s a lot of nutty stuff that goes on in this industry, so this column is a chance for …

Last August, Sprint was in turmoil. The T-Mobile US merger continued to elicit a “no means no” response by the Federal Communications Commission. “Framily” results, while initially strong, were being …

In today’s increasingly connected society, mobile phones have clearly become a necessity, with recent research from Ofcom revealing that in the U.K. alone, 93% of adults own or use a …

As consumers, we’re delighted with each new wireless innovation that enters the market – like when we can take calls from a watch or when our children control their toy …

There are two important wireless industry conventions coming up. One is CTIA Super Mobility 2015. The other is the 2015 CCA Annual Convention. The Competitive Carriers Association is not as …

As mobile phones have become “smarter” over the past few years, they have also become essential to our everyday lives. Beyond merely connecting people, smartphones stream videos and music, monitor …

Since 2009, there has been a significant push to encrypt all Web traffic in order to protect Internet users against surveillance of the content of their communications. The goal was …

Hello! And welcome to our Friday column, Worst of the Week. There’s a lot of nutty stuff that goes on in this industry, so this column is a chance for …

Much has been written in the past year about Sprint’s need to upgrade its network, including by iGR. Sprint management has been very public about plans to “densify” its network …

Telecommunication service providers – both telecom and cable providers of Internet, video, voice and wireless service, commonly referred to as “telcos” – have had a rough ride in recent years. …

The “Internet of Things” is growing at a phenomenal pace. Estimates about how many connected devices will be in operation by 2020 range from 25 billion to 75 billion. Even …

The telco mentality Last week we rounded out telecom and cable earnings. To no one’s surprise, cable is trouncing its competitors and quickly turning into the favored high-speed data provider …

The upcoming CTIA Super Mobility 2015 show reminds me once again of a problem many companies have when dealing with the wireless analyst community. Since industry analyst opinions are important, …

The bigger 5G bang will be in the network In the first of our series of articles, “5G is coming: Wireless telecoms is dead, long live wireless IT,” we identified …

How to manage mobility in a complex mobile world Out of the gate, the Apple Watch was criticized as not actually doing much other than serving as a fashion accessory …