BROWSING: Opinion

Reader Forum: Dissecting the 5G RAN where flexibility and fine integration will be king

In this third of our “5G is coming!” series of articles, we look at the radio access network and its transformation projected in the “5G” era. As outlined in our first article, 5G is about supporting the Internet of everything and has therefore the...

Reader Forum: What the IoT means for telecom

IDC forecasts that the installed base of the “Internet of Things” will be approximately 212 billion “things” globally by the end of 2020, and that these Internet-connected devices will generate nearly $9 trillion in annual sales. Make no mistake; IoT is here and it’s here...

Reader Forum: SDN – the human factor

In today’s world filled with cellphones, tablets and other smart devices, operators are on the hot seat to manage network services quickly in order to avoid a slow and overloaded network. Software-defined networking is generating a lot of attention, mainly as a tool to...

Reality Check: IoT signaling tsunami

IoT traffic volumes can put mobile networks at risk A digital transformation is now underway, which is impacting the way we live our lives. As the “Internet of Things” becomes more prevalent, communications capabilities will be extended to billions of objects making signaling traffic a...

Kagan: Sprint reports record low customer loss

There are good signs coming from Sprint. According to its most recent quarterly results, customer losses came in at a record low. This is a real sign that Sprint is in recovery mode. When customers are happy, they stick around. When they are not, they...

Reader Forum: The customer experience – one-night stand or long-term relationship?

Earlier this month, my wife and I celebrated a special milestone: we met for the first time exactly 8,000 days ago in London (I was cooking tarragon chicken and, yes, the rest is history). Counting the days feels like a strangely precise excuse for a...

Reader Forum: 3 reasons private managed cloud providers are stalled and what they should do about it

Increasingly, enterprises want the rapid provisioning and elasticity, self-service capabilities and on-demand advantages of cloud applications and services. But, they also want enterprise-class security, availability and manageability. Unfortunately, many are finding that’s easier said than done. On the one hand, enterprises trying to build their...

Worst of the Week: T-Mobile – the un-carrier vs. un-customers

Hello! And welcome to our Friday column, Worst of the Week. There’s a lot of nutty stuff that goes on in this industry, so this column is a chance for us at RCRWireless.com to rant and rave about whatever rubs us the wrong way....

Reality Check: Managing network complexity from 2G to 5G – beyond human capability?

Wireless network complexity Wireless networks are becoming more complex. This raises a question: Are we nearing a point where network complexity is moving beyond the capability of humans to manage? Are we already there? Let’s look at just two data points to get a feeling for...

Reality Check: Where is value being created?

A lot of journalistic ink was spilled last week as media pundits tried to explain the mood of investors. “Don’t panic” was the most common theme through all of the gyrations, which included a brief period on Monday when Apple stock dipped below $93...

Kagan: Customer experience wins if done right

Let me share with you some examples of how companies either hit it out of the park or strike out when it comes to their customer experience management. Customer experience is key to long-term business success, leading to customer relationship management becoming an important...

Reader Forum: Enabling mission-critical HD multimedia services to first responders

You know the saying, “when the going gets tough, the tough get going.” That’s exactly what first responders need to do in emergencies or developing events. They need to be able to act responsibly and quickly, streaming real-time, high-definition video to remote command and...

Reader Forum: Digital transformation in the rapidly evolving mobile age requires letting go

While there are many benefits to living and working in our always-on connected world, there is one downside for business: It takes a lot more to impress mobile consumers than it did just a few years ago. Those awestruck early adopters who interacted with smartphone...

Worst of the Week: AT&T, Sprint and T-Mobile, where’s the Twitter-rage?

Hello! And welcome to our Friday column, Worst of the Week. There’s a lot of nutty stuff that goes on in this industry, so this column is a chance for us at RCRWireless.com to rant and rave about whatever rubs us the wrong way....

Analyst Angle: Field trials prove the benefits of CoMP

Every now and then a debate emerges in industry circles that raises passions and polarizes the community. Coordinated multipoint is emerging as one such topic. At times you hear dismissive statements as in "CoMP does not work," while on other occasions you hear of...

Analyst Angle: Consequences of EC abolishing roaming charges – who pays?

The European Commission recently announced that roaming charges and poor mobile Internet connections for European Union customers are set to become a thing of the past. Beginning in 2017, consumers will be able to travel within the EU and pay the same price they get...

Kagan: Congrats AT&T, Sprint and wireless industry

The most recent studies were just released by both J.D. Power and RootMetrics, and they both say the entire wireless community looks better and stronger than ever before. Users say AT&T Mobility and Sprint are the best, according to J.D. Power. In fact this...

Reality Check: AT&T – let’s get fibered up

AT&T pushes fiber future, Samsung overwhelmed with iPhone users AT&T recently held an analyst day to present a revised view of the company as a result of the DirecTV purchase (full deck and link to individual presentations can be found here). AT&T said a lot...

Reader Forum: 4G LTE’s role in U.S. smart city development

Smart city development is on the rise. In fact, the smart city market is set to experience a compound annual growth rate of 22.5% between 2014 and 2019, growing from roughly $411 billion to $1.13 trillion during that five-year period, according to MarketsandMarkets. For example,...

Reader Forum: Traditional signaling service takes the connected world back to the future

If you were to talk to an average mobile phone user, “4G” LTE access and over-the-top applications would be at the top of the list in terms of what is required from the network operator and handset. We’ve heard for many years now that text messaging is...

Worst of the Week: Let’s get Sprint and T-Mobile in the same cage!

Hello! And welcome to our Friday column, Worst of the Week. There’s a lot of nutty stuff that goes on in this industry, so this column is a chance for us at RCRWireless.com to rant and rave about whatever rubs us the wrong way....

Reality Check: Sprint at Claure’s 1-year anniversary

Last August, Sprint was in turmoil. The T-Mobile US merger continued to elicit a “no means no” response by the Federal Communications Commission. "Framily" results, while initially strong, were being impacted by a resurgent T-Mobile US. Something had to change, and on Aug. 6,...

Reality Check: Investing in customer service performance – the next step for mobile operators

In today’s increasingly connected society, mobile phones have clearly become a necessity, with recent research from Ofcom revealing that in the U.K. alone, 93% of adults own or use a mobile phone. This year, 1.35 billion smartphones are expected to sell globally and 4G...

Reader Forum: Curbing the rising cost of wireless production test

As consumers, we’re delighted with each new wireless innovation that enters the market – like when we can take calls from a watch or when our children control their toy robot from a smartphone. As far as we’re concerned, the more connected the device,...