BROWSING: customer experience management

Big Data Analytics

Report: Consumers want zero-touch customer experience from operators

Sean Kinney, Editor in Chief - May 14, 2018

Opinion

Reader Forum: Customer experience and profitability are no longer a zero-sum game

Reader Forum - December 19, 2016

Opinion

Reader Forum: Connecting the digital experience dots – it’s all about ‘ME’

Reader Forum - November 7, 2016

Big Data Analytics

Telcos are failing at customer experience management (content provided by IBM and RCR)

RCR Wireless News - August 23, 2016

Opinion

Reader Forum: 3 ways telcos use big data to amplify customer experience

Reader Forum - February 22, 2016

Opinion

Reader Forum: The fourth generation of the telecom management industry has arrived

Reader Forum - December 21, 2015

Opinion

Reader Forum: Top reasons to upgrade your subscriber data management systems

Reader Forum - October 5, 2015

Opinion

Reader Forum: The customer experience – one-night stand or long-term relationship?

Reader Forum - September 7, 2015

Opinion

Reality Check: Investing in customer service performance – the next step for mobile operators

Reality Check - August 18, 2015

Opinion

Reader Forum: When enterprises and carriers get together, the result is a happy customer

Reader Forum - August 3, 2015

Opinion

Reader Forum: Why carrier CMOs need to own the customer experience

Reader Forum - March 30, 2015

Opinion

Reader Forum: Exceeding customer expectations in a multidevice world

Reader Forum - December 15, 2014

BSS OSS

Reader Forum: The OSS/BSS divide is no longer sustainable, if it ever was

RCR Wireless News - October 14, 2014

Software

OpenMarket taps messaging to improve enterprise CEM

Dan Meyer - October 7, 2014

Carriers

Sprint talks OSS, service assurance, CEM, software, NFV

Dan Meyer - September 29, 2014