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Customer satisfaction with wireless services not as cut and dried as it may appear (Reader Forum)

Consumers love to complain about their wireless phone service, but when you look at the data, it tells a different story. Analytics for customer satisfaction show which factors matter most to consumers and which have less of an impact (price, for example, is not...

Kagan: Visible is a new wireless service from Verizon

Visible is a new wireless brand using a great wireless network, but I’ll bet you never heard of them before. Well, if you are a young adult, you will very likely be hearing about Visible as they are getting busy marketing on social networks....

Kagan: Why Verizon throttled wireless data speed of firefighters

Shame on Verizon Wireless for throttling the wireless data speed of the smartphones used by West Coast forest firefighters. I couldn’t believe it when I heard the stories. Imagine, firefighters risking their lives to save the lives and property of others, hindered when they...

#TBT: “WiMAX is real”; iPhone boosts mobile gaming … this week in 2009

Editor’s Note: RCR Wireless News goes all in for “Throwback Thursdays,” tapping into our archives to resuscitate the top headlines from the past. Fire up the time machine, put on the sepia-tinted shades, set the date for #TBT and enjoy the memories! Intel: "WiMAX is...

#TBT: PDA, paging markets plummet; AT&T Wireless goes solo … this week in 2001

Editor’s Note: RCR Wireless News goes all in for “Throwback Thursdays,” tapping into our archives to resuscitate the top headlines from the past. Fire up the time machine, put on the sepia-tinted shades, set the date for #TBT and enjoy the memories!   AT&T Wireless declares...

#TBT: Nokia shareholders approve $16.5B Alcatel-Lucent deal, closes on $3B Here sale … this week in 2015

Nokia was very busy 1 year ago this week, with the vendor closing on the sale of its Here mapping unit, while shareholders approved its acquisition of Alcatel-Lucent. Nokia closes $3 billion sale of Here mapping unit Telecom solutions powerhouse Nokia completed the sale...

AT&T Cricket data boost looks to shrug off prepaid slump

AT&T is throwing 60% more data for customers selecting its most popular Cricket prepaid rate plan following slide in growth Coming off of a significant year-over-year drop in prepaid growth, AT&T’s Cricket Wireless brand is throwing 60% more data at consumers selecting one of its...

Cricket matches MetroPCS at low end as AT&T and T-Mobile continue prepaid battle

Cricket Wireless and MetroPCS, prepaid proxies of AT&T Mobility and T-Mobile US, respectively, both now offer $30 entry-level plans with “unlimited” services AT&T Mobility’s Cricket Wireless prepaid brand unveiled a new entry-level smartphone plan that includes “unlimited” domestic talk, text messaging and data services for...

Why T-Mobile and Consumer Cellular are market favorites

What makes T-Mobile and Consumer Cellular the favorites of consumers in the latest customer survey conducted by Market Force Information? The domestic telecom space is a highly competitive environment, with four nationwide operators battling tooth-and-nail to attract new customers. That battle includes both stealing customers from...

AT&T edges T-Mobile, trounces Verizon and Sprint in purchase experience

Latest J.D. Power survey found AT&T just ahead of T-Mobile among postpaid, Consumer Cellular tops among prepaid providers AT&T Mobility just edged out rival T-Mobile US among “full-service” mobile operators in “wireless purchasing experience performance,” according to the latest survey from J.D. Power. The survey of...

AT&T GoPhone prepaid to launch multiline consumer, enterprise discounts

GoPhone multiline discount falls short of sister-brand Cricket Wireless savings, looks to stack up against similar promo from T-Mobile's MetroPCS service Prepaid remains an intensely competitive environment for domestic mobile operators, with AT&T Mobility set to bolster its GoPhone platform with a new multiline promotion. The...

Kagan: Conversation with Cricket Wireless president

Last week I had a conversation with John Dwyer, president of Cricket Wireless, about the rapidly growing and changing prepaid wireless space. There has been lots of change going on at the prepaid side of the wireless industry. Let me share with you some...

GameStop snaps up AT&T retailers, claims largest authorized retail title

Electronics retailer GameStop closed on acquisition of trio of AT&T authorized retailers, pushing footprint to more than 1,400 locations The relationship between telecom giant AT&T and electronics retailer GameStop grew tighter this week as GameStop completed the acquisition of three national AT&T authorized retailers – Cellular World,...

AT&T tops T-Mobile, Verizon and Sprint in satisfaction survey

AT&T supplanted T-Mobile as the best performing full-service carrier in the latest J.D. Power customer care survey, Consumer Cellular tops for no-contract service AT&T Mobility jumped T-Mobile US for the top spot in customer care satisfaction, according to the latest J.D. Power U.S. Wireless Customer...

AT&T, Cricket and MetroPCS further fuel prepaid battle

AT&T, Cricket and MetroPCS all launched new prepaid-focused offers, highlighting the continued battle among no-contract services Competition among prepaid services continues to ratchet up as AT&T Mobility, Cricket Wireless and MetroPCS all recently launched new promotions highlighting the aggressive playing field for noncontract services. AT&T Mobility...

Sprint prepaid Virgin Mobile brand seeks 50-plus new employees

As part of a planned move of its headquarters to Kansas City and a service revamp, Sprint prepaid Virgin Mobile brand is looking to fill various positions Sprint’s long-simmering plans to alter the direction of its Virgin Mobile USA prepaid brand took another step forward...

MetroPCS set to join rivals Cricket, Boost and Virgin in offering iPhone

T-Mobile’s MetroPCS brand is set to officially offer select iPhone models, initially limited to Florida before a nationwide roll out T-Mobile US prepaid brand MetroPCS is set to begin offering Apple iPhone devices this week to customers through select retailers in Florida, with nationwide availability...

Sprint prepaid leadership altered, Virgin Mobile revamp on deck

Sprint prepaid and wholesale business operations to be led by former Ntelos CEO Jim Hyde, with former head of prepaid set to focus on Virgin Mobile Management changes at Sprint continue, as the nation’s No. 4 carrier in terms of customer base announced a new...

T-Mobile tops Verizon in consumer survey; AT&T and Sprint trail

A new survey from Market Force found T-Mobile topped Verizon among full-service carriers, while Consumer Cellular outpaced Cricket among second tier T-Mobile US has made hay in the wireless space as the self-proclaimed “un-carrier” catering to the pain points of consumers, with proof of those...

AT&T continues Cricket retail expansion in prepaid battle with Verizon, T-Mobile, Sprint

Cricket Wireless services are now set to be offered at 3,400 GameStop locations, which will include ‘dedicated Cricket’ salesperson AT&T Mobility’s Cricket Wireless prepaid brand is set to expand its presence at retailer GameStop in a move the carrier said will make the outlet its...

T-Mobile pockets Chicago 700 MHz license from AT&T Leap subsidiary

T-Mobile 700 MHz coverage set to now include Chicago as it picks up A-Block license from AT&T’s Leap subsidiary, pushes total 700 MHz coverage to 269M pops T-Mobile US continued the expansion of its 700 megahertz spectrum portfolio, announcing a deal to acquire a 12-megahertz A-Block...

AT&T GoPhone prepaid service bolstered in battle against Verizon, T-Mobile

AT&T GoPhone prepaid customers are set to receive an extra 1 GB of LTE data to better position rate plans against offerings from Verizon and T-Mobile The carrier prepaid battles continue this week as AT&T Mobility bolstered the unthrottled data allotment for select GoPhone rate...

Verizon prepaid promo now permanent in battle against T-Mobile, AT&T and Sprint

Verizon Wireless granted permanent status to a previously launched prepaid promo as it looks to remain an appealing alternative to T-Mobile, AT&T and Sprint Verizon Wireless is putting the pen to previously launched enhancements to its prepaid rate plans in a move to find solid...

T-Mobile intensifies prepaid assault on Sprint, AT&T and Verizon

T-Mobile prepaid brand MetroPCS launches promotion with boosted data bucket for customers porting from Sprint, AT&T and Verizon T-Mobile US’ MetroPCS prepaid brand unveiled a new multiline promotion targeting customers porting their lines in from a rival carrier. The limited-time offer promises unlimited domestic voice calling,...

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