BSS OSS

Alcatel-Lucent (ALU) signed an agreement with Telefonica to overhaul the international operator’s network management systems. Telefonica operates in 25 countries, and this contract covers its top 15 properties, according to Chris Wade, …

Historically, the primary focus for business support systems platforms has been the commercial side of delivering services, whereas the focus for operations support systems platforms has been on the technical control of services.

One of the great promises of mobile technology is the consumers’ ability to connect to the Internet or mobile Web via any number of different types of mobile devices (e.g., feature phones, smartphones, tablets,

Today’s mobile network operators inhabit a similar atmosphere, faced with daily competition and a scramble to succeed. Theirs is a world of mobile networks, devices and services all evolving at an extremely

One of the game-changing shifts that communications service providers face as they transform their networks for mobile broadband is an evolution from subscription-based business models to service based ones.

A dozen years ago, practically every presentation at a mobile conference had a slide forecasting wireless data growth taking off like a hockey stick. Today, another chart is making the rounds,

The benefit of a long plane ride home with no diversions other than sitting through a playlist of hot-poker-to-the-eye “rom-coms” that I already watched traveling to and from the other …

DUBLIN – Alcatel-Lucent kicked off its TM Forum Management World 2012 presence by announcing a significant new addition to the CEM solution capabilities that it officially brought to market in …

As I get ready to make the journey from Austin to Dublin for the TM Forum’s Management World 2012 event, I’m scrolling through a few key checklist items in my …

MIAMI – “Maybe you get the impression that we are doing too much, but we are not.” This was how Eli Gelman, Amdocs’ president and CEO, ended a question and …

MIAMI – Amdocs has set its sights on transforming the set-top box into a media center controlled by tablets with integrated real-time social media and sharing tools. The 30-year-old customer experience …

Editor’s Note: Welcome to our weekly Reality Check column. We’ve gathered a group of visionaries and veterans in the mobile industry to give their insights into the marketplace. Spurred by the need to …

“The customer is always right” is an axiom that has never held more truth than in today’s hypercompetitive mobile market. Subscribers around the world have become accustomed to always-on mobile services,

Japan’s NEC agreed to acquire Convergys’ information management business for $499 million. NEC said the purchase complements its NetCracker Technology acquisition and solidifies its focus on expanding its reach into …

Nokia Siemens Networks said it has signed an outsourcing agreement with IT services company Tieto to take over some of NSN’s maintenance, technical support and research and development work from …

Argentina’s unit of Spain-based Telefónica Group has selected Comptel to provide its operations support system (OSS) services. Telefónica de Argentina said it expects the service to allow it to more …

Telecom analyst prediction pieces often seem to walk a fine line between, “I think this is going to happen” and “I hope this is going to happen.” I can’t say that I’m immune from this tendency. I’ll do my best to make it clear which side of that line is driving my thinking in terms of the themes I’m looking for in 2012.