BSS OSS

Does this scenario sound familiar? A premier wireless retailer has great locations, robust handset selection, top-notch agents and an advanced in-store experience – it is the model for retail success … until you look behind the counter and find:

The correlation between loyalty and customer experience is being brought to the forefront of organizations looking to improve their performance. Any organization can achieve nominal improvements

How will increasingly detailed service intelligence and network data change the game for wireless service providers? Of late, it seems like everyone from traditional equipment manufacturers to testing companies to …

Regional operator C Spire signed a deal with NetCracker Technology to provide the operator with a BSS solution to consolidate its billing, customer account and service activation needs. Terms of …

Is your network providing maximum value for you and your customers? It’s not an academic question, considering that in 2013, ABI Research estimates that North American mobile operators will spend a collective $10.5 billion on LTE and other network upgrades.

Mobile operators can become digital lifestyle providers by extending the reach of policy management “everywhere.” Uploading photos to Facebook, tweeting, downloading YouTube videos, browsing the Web, using applications on your …

Fixed-mobile convergence, a previously popular trend towards seamless connectivity between fixed and wireless telecommunications networks, will come to an end.

As mobile data consumption continues to skyrocket, service providers must constantly evolve in new and innovative ways to enable subscribers to engage with mobile data without fear of unexpected expense.

There is a lot of talk about how operators should court non-traditional customers, but little information exists on how to actually monetize operators’ assets. Beyond the networks,

In the United States and many other countries, more than half of the population now has a smartphone. And regardless of whether they own a smartphone or a feature phone, most people use text messaging

ORLANDO, FL—What parts of operations and business support systems (OSS/BSS) should carriers move to the cloud? Should they use a private, public or hybrid cloud? These are tough questions that …

We need to update our thinking about the application function, an incredibly powerful yet under-valued element in mobile data networks. The AF could improve the quality of experience for mobile data

Attitudes toward mobile data traffic tend to be very different in developed markets compared to emerging markets. As a result, so are the attitudes toward network optimization. In developed markets,