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Kagan: How unified communications help companies grow

Unified communications is the name for a cloud-based service that lets companies use a growing and integrated variety of enterprise communications services. There are a growing number of providers in this space which is rapidly expanding. Let’s take a look at some of services and providers in this space.

First, what is unified communications? UC is the future of communications for companies. It offers services like voice and data services, over both wire line and wireless networks. That means voice services like IP telephony, mobility services and features, chat or instant messaging, web, video conferencing, audio, fixed mobile, desktop sharing, data sharing, speech recognition, call control and more.

UC also unifies the variety of messaging services companies use today. Services like e-mail, voice mail, fax and more. It delivers IPTV and other communications methods in a single package over the cloud for companies, large and small.

Growing list of unified communications providers

Companies can either spend time and money buying, building and maintaining their own networks, or they can work with a UC provider, which keeps everything up and running and always updated. This is why a growing number of companies like UC.

Increasingly, UC is the kind of choice that many companies are turning to. Some companies start with a few locations, then spread it throughout the company over time. In many cases, it’s better and easier for small and mid-size companies to jump all in.

When considering UC, there are a wide variety of providers to choose from. This is a rapidly growing segment filled with quite a few vendors that include AT&T, Avaya, Mitel, BT, Frontier AnyWare, Cisco, Huawei, NEC, Unify, Vonage Business, 8×8, Alcatel-Lucent Enterprise, Dell, Genband, HP, IBM, Logitech, Microsoft, NEC, Orange, RingCentral, Sennheiser, ShoreTel, Toshiba, VOSS, XO Communications and many others.

AT&T, Mitel, Frontier Communications, XO Communications and more

Unified communications can be as inclusive as you want in your company. It can focus on a few services, then it can expand over time. Growth is no problem either. You can easily and quickly control the volume of users, services and capacity through a web page or a phone call.

You can send an email message to the entire company. It can be read as an email or spoken as a voice mail over a landline or wireless phone. In fact, messaging can be send and received over a variety of technologies. Same with voice calls.

UC is the future of communications for a rapidly growing number of small, medium and large size companies. They want a better way to communicate with their workers and remote employees. They want to encourage new ways to communicate and collaborate to get their work done better and faster.


Jeff Kagan
Jeff Kagan
Jeff is a RCR Wireless News Columnist, Industry Analyst, Key Opinion Leader and Influencer. He shares his colorful perspectives and opinions on the companies and technologies that are transforming the industry he has followed for 35 years. Jeff follows wireless, wire line telecom, Internet, Pay-TV, cable TV, AI, IoT, Digital Healthcare, Cloud, Mobile Pay, Smart cities, Smart Homes and more.

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