‘Temporary network interruption’ repaired by 1:22 p.m. EST Monday, Comcast said
Complaints about a major Comcast network outage impacting diverse geographies began hitting social media before noon; by 1:22 p.m., Comcast customer service reps said the problem had been fixed and service was being restored.
Here’s a live outage map captured from DownDetector.com just after 3 p.m. EST:
“We’re continuing to investigate what appears to be a temporary network interruption that impacted some of our services this morning,” staff with the service provider said in first acknowledging the problem. “Our engineers have been working on this and services are starting to be restored. We apologize for any inconvenience this has caused our customers.”
That was followed less than hour later: “We have repaired the temporary network interruption that impacted some of our services this morning. Our engineers continue to work on this issue and almost all services have already been restored. We apologize for any inconvenience this has caused our customers.”
The Comcast customer service team behind the Twitter handle @comcastcares was busy responding to customer tweets asking for info on the outage.
The handle @offbeat_hippie pointed out the overlap with President’s Day, which is a federal holiday that keeps lots of people at home.
“Why do we ALWAYS have a problem? Today is XRE-03056. Snow and no school for the kids. Please save me.”
Handle @ryeisenberg, purportedly based in Baltimore, tweeted to Comcast: “The problem with my Comcast experience … isn’t that the support page needs updating. It’s the lack of Internet.”
