TM Forum: IBM expands platform for communications service providers

DUBLIN – IBM Corp. (IBM) has introduced a new set of software and services for communications service providers. The enhancements to the IBM Service Provider Delivery Environment will bring service providers new capabilities in cloud-based services, business-to-business commerce, enterprise marketing management, real-time analytics and 4G-LTE network support, the company said at the TMF Management World 2011 conference in Dublin.
“As service providers today are focused on entering new markets and differentiating their services, they need to continue to expand while maintaining a massive network infrastructure,” said Scott Stainken, GM for IBM’s Global Telecommunications Industry. “Using IBM SPDE, communications providers can manage their networks more efficiently, bring new, personal solutions to subscribers based on their specific wants and needs, and use analytics to identify and fix problems before they begin.”
IBM hopes that the new analytics and campaign management software, which is being incorporated into the framework via recent acquisitions, will be a point of differentiation as well.
IBM’s early customers for the expanded platform include Ufone, a Pakistan-based service provider, and Trinidad and Tobago-based TSTT.