Archive | February, 1998

GOOD CUSTOMER CARE REQUIRES QUALITY OF ALL PROCESSES

To the editor: I appreciated your recent article on customer care-you made several relevant points and I look forward to the day when carriers begin to heed your well-worded advice. If I may, I would like to add a few observations of my own: All potential business mistakes lead to customer service and customer care […]

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BANDWIDTH & AIRWAVES: WHERE DO THE STREETS STOP?

Bob Hope made a lot of money telling jokes, but he made a great deal more in the real-estate business. Asked to explain his real-estate investment strategy, he said, “I just went out to where the streets stopped and bought the property.” This is the best spectrum strategy currently available. But where in the airwaves […]

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HUGHES, AT&T COLLABORATE ON AIREACH OFFICE

1998 may be the year for introductions of next-generation wireless office systems that allow for seamless handoffs between the office system and a carrier’s macrocellular system. Hughes Network Systems Inc. and AT&T Wireless Services Inc. announced a strategic marketing agreement last week calling for AT&T Wireless to provide wireless airtime and service to customers with […]

by Lynnette Luna Posted in Subscription0 Comments

HARRIS SUPPLIES MEXICAN CARRIERS

REDWOOD SHORES, Calif.-Harris Corp. said it has provided an operational Synchronous Digital Hierarchy system to Mexico. The MegaStar 155 radio will supply the backbone of the wireless infrastructure for Iusacell, Alestra and Telcel, three of the largest telecom companies in Mexico. Alestra’s SDH digital radio network was installed by Harris’ Farinon Division last November, and […]

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HERMAN REITERATES SHE DID NOT PROFIT FROM MCHI LINK

WASHINGTON-Labor Secretary Alexis Herman last week reiterated her innocence in connection with a Justice Department probe into whether she profited from helping Mobile Communications Holdings Inc. obtain a global satellite phone license last year. “As I said, first of all, the allegations aren’t true, and unfortunately in this day and age it goes with the […]

by Jeffrey Silva Posted in Subscription0 Comments

HARRIS: ASIA CRISIS NOT AS SIGNIFICANT AS SOME SAY

While market research firm Dataquest has diminished its previous 1998 forecast for the semiconductor industry by $15 billion in light of the Asian financial crisis, Harris Semiconductor has experienced a positive second quarter, formed two new business units and introduced new products capable of transmitting data at 11 megabits per second. “Fortunately not much of […]

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BOEHNER CAN USE MONEY FROM CAMPAIGN FOR LAWSUIT

WASHINGTON-The Federal Election Commission earlier this month gave Rep. John Boehner (R-Ohio) the go-ahead to use campaign funds to sue Rep. Jim McDermott (D-Wash.) for allegedly leaking politically sensitive contents of an intercepted cell phone call to the news media. The House Ethics Committee previously approved of Boehner using campaign money to defray legal costs. […]

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BLILEY BLASTS FCC ON LMDS

WASHINGTON-House Commerce Committee Chairman Thomas Bliley (R-Va.) blasted the Federal Communications Commission for not giving a college in his state the same discount given large corporations that began bidding last week for local multipoint distribution service licenses. “There is no compelling public reason Virginia Tech should have to play second fiddle to huge, for-profits,” said […]

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ROAM, IF YOU WANT TO

In the summer of 1989, one of my favorite bands, the B-52s, released an album with the big hit-tune “Roam,” in which singer Kate Pierson encouraged listeners to “roam around the world.” Well, it took me nine years, Kate, but I finally took you up on it and roamed to Europe over the holidays. Being […]

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BELLSOUTH MOBILITY EXPANDS PREPAID

ATLANTA-BellSouth Mobility DCS said it is offering its Prepaid To Go phone and service package to customers in the Carolinas, eastern Tennessee and coastal Georgia. Priced at $150, Prepaid to Go includes a handset, $50 of airtime, service and an enrollment fee, said the company. Customers will receive a monthly statement of account activity. If […]

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