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Family plans to drive Q2 growth, Merrill Lynch predicts: Raises customer guidance for Verizon, lowers Cingular guidance

Investment banking firm Merrill Lynch said it expects the wireless industry's five nationwide operators to post a 4.5-percent year-over-year improvement in gross subscriber additions during the second quarter driven by continued strong growth of family plans. Individually, Merrill Lynch said it was raising its...

T-Mobile USA tops customer-care survey for second straight year: Live customer reps help boost carrier rankings

For the second consecutive year, T-Mobile USA Inc. showed that size isn't everything when it comes to customer service as the carrier topped consumer research firm J.D. Power and Associates' 2005 Wireless Customer Care Performance Study. The study included 8,600 wireless users who contacted...

BlackBerry-dedicated retail store to open in N.Y.

NEW YORK-BreakThrough Wireless plans to open a retail outlet dedicated solely to BlackBerry devices June 17. The store, located on 109 W. 39th St. off Sixth Avenue in New York, will offer a variety of BlackBerry handheld devices from carriers including Nextel Communications Inc.,...

T-Mobile USA tops customer-care survey for second straight year: Live customer reps help boost carrier rankings

For the second consecutive year, T-Mobile USA Inc. showed that size isn't everything when it comes to customer service as the carrier topped consumer research firm J.D. Power and Associates 2005 Wireless Customer Care Performance Study. The study included 8,600 wireless users who contacted...

Wireless presses FCC to reduce special-access rates

WASHINGTON-The rate wireless carriers pay incumbent local exchange carriers to carry traffic from base stations to mobile switching centers will not be reduced, as hoped, without action by the Federal Communications Commission on a request to set a specific rate that large ILECs can...

T-Mobile selects Gemplus SIM OS

LUXEMBOURG-T-Mobile selected Gemplus International S.A. to provide its GemXplore Generations operating system for T-Mobile's future card and service deployments. The product complies with the most recent multimedia features and standards releases, which can be updated over the air, said Gemplus."GemXplore Generations allows us to...

T-Mobile USA expects continued growth, 3G rollout next year

Despite increasing competition and spectrum concerns, T-Mobile USA Inc. said it expects to continue posting around 1 million net customer additions per quarter through the rest of 2005, and with the help of upcoming spectrum auctions to begin rolling out next-generation services by the...

T-Mobile USA extends Zeta-Jones’ contract as spokeswoman

BELLEVUE, Wash.-T-Mobile USA Inc. said it has reached an agreement with spokeswoman Catherine Zeta-Jones extending their commercial advertising relationship. Terms of the multi-year extension were not released, though T-Mobile USA said Zeta-Jones will continue to appear in television, broadcast and online advertising, as well...

T-Mobile USA expects continued growth, 3G rollout next year

Despite increasing competition and spectrum concerns T-Mobile USA Inc. said it expects to continue posting around 1 million net customer additions per quarter through the rest of 2005 and with the help of upcoming spectrum auctions begin rolling out next-generation services by the end...

Some want to keep part of 700 MHz band away from big carriers

WASHINGTON-Efforts must be made to ensure the 700 MHz spectrum from the transition to digital TV is not all won by established operators, a consumer advocate told Congress Thursday afternoon. "You have to make sure Verizon Wireless and Cingular Wireless L.L.C. don't gobble up...

Verizon offers high-end handsets, T-Mobile adds to EDGE phone lineup

Verizon Wireless is bolstering its phone lineup with high-end devices from PalmOne Inc. and Samsung Electronics Co. Ltd. Meanwhile, T-Mobile USA Inc. appears to be fleshing out its EDGE offerings with the release of its second EDGE-capable phone, the Motorola Inc. V330. First up,...

6 largest carriers to control 90% of wireless market

The wireless industry is quickly following the wireline market with a handful of large operators dominating the market, according to independent credit rating agency Standard & Poor's. With the latest round of merger and acquisition activity fully under way, S&P claims the industry's soon-to-be...

T-Mobile selects Gemplus SIM OS for future deployments

LUXEMBOURG-T-Mobile selected Gemplus International S.A. to provide its GemXplore Generations operating system for T-Mobile's future card and service deployments.The product complies with the most recent multimedia features and standards releases, which can be updated over the air, said Gemplus."After a diligent evaluation process where...

T-Mobile adds second EDGE phone to line-up

T-Mobile USA Inc. appears to be fleshing out its EDGE offerings with the release of its second EDGE-capable phone, the Motorola Inc. V330. The phone joins Nokia Corp.'s 3220 in T-Mobile's EDGE line-up.T-Mobile is selling the clamshell-style V330 for $150 on its Web site....

Cellular/Wi-Fi group reaches goal, folds into 3GPP

The Unlicensed Mobile Access group is shuttering its doors after getting its specifications included in the Third Generation Partnership Project's Release 6. "It has always been the intent of the UMA participating companies to transition our efforts into a formal, global standards organization," wrote...

Verizon expands ringbacks to New England

WOBURN, Mass.-Verizon Wireless continued to expand its ringback service, making the application available to users in New England. With the new service, subscribers in Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island and Vermont can choose clips from more than 2,400 songs from Sony BMG...

InPhonic to manage Sprint’s e-commerce biz

Online wireless retailer and mobile virtual network operator InPhonic Inc. scored a major coup last week, signing a deal with Sprint Corp. to manage Sprint's targeted e-commerce initiatives using InPhonic's online marketing channels and e-commerce platform. The deal also strengthens InPhonic's ties with Sprint,...

Carriers ratchet up enterprise offerings

Despite highly publicized launches of consumer-oriented products and services, the mobile enterprise market remains a hotly contested segment for wireless carriers as evident by numerous announcements made during the past several weeks. However, analysts warn that carriers need to refine their efforts if they...

MMS interoperability moves forward

Struggling to shore up decreasing revenues from voice usage, U.S. carriers agreed last October to a set of messaging guidelines they said would allow them to be MMS-interoperable by the end of 2004. While the target date is long past, it appears they're now...

Survey finds business users satisfied with wireless, less loyal

Wireless carriers have gained a level of satisfaction among business users equal to wireline offerings, but are still struggling to gain truly loyal subscribers, according to the Walker Loyalty Report for Communications Services released this week by Walker Information. The study, which surveyed more...

Wireless carriers partner on Amber Alert text messages

WASHINGTON-Nine wireless carriers said they will send text messages to people who opt in to receive Amber Alerts over their cell phones in the culmination of a movement CTIA President Steve Largent began more than a year ago.Participating carriers are Alltel Corp., Cingular Wireless...

Wireless carriers’ rankings drop in customer satisfaction index

ANN ARBOR, Mich.-The wireless industry posted a 3-percent year-over-year drop in customer satisfaction, according to the American Customer Satisfaction Index ranking released by the Stephen M. Ross Business School at the University of Michigan in partnership with the American Society of Quality and consulting...

1Q carrier earnings set pattern for strong ’05

With three months of financial and operational performance on the books, 2005 is setting up as another strong year for the wireless industry. Analysts noted that first-quarter results have shown a substantial year-over-year improvement in customer growth along with improving churn and margin performances...

Not everyone in CTCNet opposes Sprint-Nextel merger: Group’s motives in question

WASHINGTON-When the Community Technology Centers' Network officially began its ambitious campaign in late March to persuade federal regulators to force Sprint Corp. and Nextel Communications Inc. to divest "sufficient spectrum" in the 2.5 GHz band as a condition for approval of their proposed $35...