BROWSING: customer service
SK Telecom, Deutsche Telekom to develop LLM for telcos
Deutsche Telekom, SK Telecom e& and Singtel had previously formed the Global Telco AI Alliance
Korean carrier SK Telecom (SKT) and German operator Deutsche Telekom will jointly develop an industry-specific language model (LLM) as the initial step of the “Global Telco AI Alliance", previously announced...
SK Telecom acquires stake in Korean firm AI Persona
SK Telecom became the third largest shareholder in Persona AI
Korean operator SK Telecom said it acquired a stake in local AI assistant developer Persona AI, with the aim of collaborating on the launch of products designed to improve automated customer service facilities for enterprises.
SK...
Kagan: We love Amazon, but there’s a problem that needs fixing
It hurts me to say this because I have been an Amazon.com customer and fan for decades, but there is a serious customer care problem that needs to be corrected, and apparently, they don’t even realize it. The problem is the breaking of trust among their...
The contact center workforce is changing — here is how you can stay competitive (Reader Forum)
As emerging technologies evolve and social expectations change, a new kind of modern contact center is needed
From healthcare to banking to retail and beyond, businesses depend on contact centers to meet — and exceed — customer and employee experiences day in, day out. In...
Cultivating a Growth Mindset to Make a Vision Reality with Kevin Nolan
The key to growth begins with strong leadership. Joining your host, Carrie Charles, is the President of Vision Technologies, Kevin Nolan. Over twenty years since its humble beginnings of starting in a garage, Vision Technologies now proudly holds its own, boasting nearly 600 employees with...