customer service

AI agents — not humans — will soon choose networks The future of connectivity isn’t just about faster speeds for humans; it’s about architecting your network to be the default …

U Mobile and AWS had started a PoC in July 2024 Malaysian carrier U Mobile has recently joined forces with Amazon Web Services (AWS) with the aim of integrating advanced …

SK Telecom collaborated with leading global LLM companies to develop a sophisticated AI system specifically tailored for telecommunications applications Korean telco SK Telecom announced the successful completion of its AI …

Federal Communications Commission Chairwoman Jessica Rosenworcel is proposing that the agency open an inquiry on “ways to ensure that consumers have appropriate and efficient access to customer service resources” when …

In this episode of 5G Talent Talk, Carrie Charles interviews Kimberly McKinley, the Chief Marketing Officer of UTOPIA Fiber. Kimberly shares her unique career path, starting in healthcare accounting and …

Deutsche Telekom, SK Telecom e& and Singtel had previously formed the Global Telco AI Alliance Korean carrier SK Telecom (SKT) and German operator Deutsche Telekom will jointly develop an industry-specific …

SK Telecom became the third largest shareholder in Persona AI Korean operator SK Telecom said it acquired a stake in local AI assistant developer Persona AI, with the aim of …

It hurts me to say this because I have been an Amazon.com customer and fan for decades, but there is a serious customer care problem that needs to be corrected, and apparently, …

As emerging technologies evolve and social expectations change, a new kind of modern contact center is needed From healthcare to banking to retail and beyond, businesses depend on contact centers …

The key to growth begins with strong leadership. Joining your host, Carrie Charles, is the President of  Vision Technologies, Kevin Nolan. Over twenty years since its humble beginnings of starting in …