SK Telecom collaborated with leading global LLM companies to develop a sophisticated AI system specifically tailored for telecommunications applications
Korean telco SK Telecom announced the successful completion of its AI Customer Service Support System beta service. The system, powered by SK Telecom's proprietary telecommunications-specialized large...
Federal Communications Commission Chairwoman Jessica Rosenworcel is proposing that the agency open an inquiry on "ways to ensure that consumers have appropriate and efficient access to customer service resources" when it comes to phone, cable and broadband services.
The proposal, which would have to...
In this episode of 5G Talent Talk, Carrie Charles interviews Kimberly McKinley, the Chief Marketing Officer of UTOPIA Fiber. Kimberly shares her unique career path, starting in healthcare accounting and moving through various marketing roles before joining UTOPIA Fiber in 2010. Utopia Fiber, founded...
Deutsche Telekom, SK Telecom e& and Singtel had previously formed the Global Telco AI Alliance
Korean carrier SK Telecom (SKT) and German operator Deutsche Telekom will jointly develop an industry-specific language model (LLM) as the initial step of the “Global Telco AI Alliance", previously announced...
SK Telecom became the third largest shareholder in Persona AI
Korean operator SK Telecom said it acquired a stake in local AI assistant developer Persona AI, with the aim of collaborating on the launch of products designed to improve automated customer service facilities for enterprises.
SK...
It hurts me to say this because I have been an Amazon.com customer and fan for decades, but there is a serious customer care problem that needs to be corrected, and apparently, they don’t even realize it. The problem is the breaking of trust among their...
As emerging technologies evolve and social expectations change, a new kind of modern contact center is needed
From healthcare to banking to retail and beyond, businesses depend on contact centers to meet — and exceed — customer and employee experiences day in, day out. In...
The key to growth begins with strong leadership. Joining your host, Carrie Charles, is the President of Vision Technologies, Kevin Nolan. Over twenty years since its humble beginnings of starting in a garage, Vision Technologies now proudly holds its own, boasting nearly 600 employees with...
