CRM

A forward-looking snapshot from Enea of the trends, tensions, and technologies set to shape the year ahead As telecom heads into 2026, several themes are converging: satellite connectivity moving into …

Call center analytics and customer interactions among key telco AI use cases being discussed in boardrooms In the latest of our ongoing Telco AI Deep Dive series, Capgemini Americas Principal …

Salesforce is bringing its Media Cloud services to Amazon’s direct-to-consumer video streaming platform, AWS D2C.

Why is it that consumers seem to be much less forgiving with service provider chatbots than with a witty personal assistant like Siri? According to a recent global research study …

Imagine your CSR or one of your dealers entering your system where a virtual assistant helps them fully know the customer, not missing a detail, while offering the best available …

The common industry thinking around lead management is of a traditional, old-school practice that’s quickly being replaced by next generation digitalization. Lead generation is often the result of extensive data …

After World War I, the French built a series of entrenched border fortifications called the Maginot Line. They expected the next war to be a defensive one, like the previous …

The expanding B/OSS software firm is bringing its unique take on the configure, price, quote process to the global communications service provider market. As the communications service provider space becomes …

Customer relationship management is a key area for telecommunications companies, as it’s direct contact with the clients. To improve CRM, the Brazilian carrier Oi has gathered multiple databases into a …

In 2014, the rollout of LTE was a major focus for communication service providers, with more than 300 LTE networks now in operation globally. But, super-fast data speeds and data-hungry …

Editor’s Note: With 2015 now upon us, RCR Wireless News has gathered predictions from leading industry analysts and executives on what they expect to see in the new year. As …

C Spire looks towards CRM to remain competitive Reducing churn is always a goal for mobile operators. This task has become more important as many mobile markets are seeing increased …

CRM benefits from a positive and consistent experience One way in which mobile operators can bolster their customer relationship management operations is by unifying access to data and analytics across …

Guavus notes the importance of analytics to CRM Customer relationship management has always been a serious subject for mobile operators. As in most markets around the world, the wireless communications …

Regional carrier sees additional CRM opportunities with move toward LTE Customer relationship management has always been a serious subject for mobile operators as in most markets around the world the …

Evolving network and software technologies are providing CRM platforms with greater insight into what consumers expect from mobile services, which is coming at a time when the telecom space is …

Social media is a large part of how today’s society communicates with each other on a personal level, so why shouldn’t it play a role in how companies and their …

Customer churn remains a significant issue for mobile operators as a wealth of choices and easing of porting hurdles have clipped consumers’ loyalty toward their current provider. This issue was …

Editor’s Note: In an attempt to broaden our interaction with our readers we have created this Reader Forum for those with something meaningful to say to the wireless industry. We …

It seems the telecom industry does this on a regular basis. We come up with an idea, and we talk about if for years and it still seems to be …

Welcome to our weekly wrap-up of telecom software news. Partnerships abound this week as it seems like everybody’s shaking hands with everybody to create some great deals. AT&T was especially …

MIAMI – “Maybe you get the impression that we are doing too much, but we are not.” This was how Eli Gelman, Amdocs’ president and CEO, ended a question and …