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Well, technically… soon call bots will know you’re cursing at them: IntelePeer’s Cora Brito (Ep. 62)

Cora Brito, application support manager at IntelePeer, teaches me all about CPaaS and voice-automated AI. We also discuss the controversial topic of call bots. Are they just infuriating or are they also helpful?

Forget about telecom call centers – here’s how to build a chatbot (Reader Forum)

Industries are turning to chatbots to deal with customer care interaction. It’s no wonder why — they can easily deliver answers and solutions via a simple user interface any time of the day. In this article, Olivier Engel of Sicap, explains how telecom service...

Top five intent-based networking vendors

A new kind of networking Many vendors are shifting focus from software-defined networking (SDN) to intent-based networking. Although still an emerging technology, the basic idea behind intent-based networking is to enable a user to determine how a network behaves by choosing and applying policies across...

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