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Amdocs acquires 3 companies for $260M

Acquisitions focus on personalized digital offerings Amdocs has acquired three new companies for a combined total of $260 million, picking up Silicon Valley-based Vindicia, Brite:Bill in Dublin and Tel Aviv-based Pontis. Vindicia does software-as-a-service subscription management and payment offerings for onboarding customers and supporting payments for...

Redknee enables industrial IoT smart city, energy billing, charging and analytics

Redknee is an IIoT technology enablement platform processing 3 billion to 4 billion transactions every hour Redknee Solutions (TSX: RKN) CEO Lucas Skoczkowski provides RCR Wireless News with an overview of how Redknee enables industrial IoT solutions as well as an update on the progress the company...

Sprint fined $2.95M by FTC tied to improper billing practices

Sprint fined by FTC for tacking on fees to consumers with low credit scores Story updated with comment from Sprint Sprint has agreed to pay $2.95 million in civil penalties connected to a Federal Trade Commission investigation into the carrier failing to properly inform some customers...

Reader Forum: Boosting customer loyalty with better billing, payment strategies

Forget the device, it's about the experience In the highly competitive wireless provider market, customer loyalty remains a significant challenge. Carriers continue to seek new ways to increase customer satisfaction and renewals, primarily by advertising devices, coverage areas and pricing. However, loyalty is often won...

Reader Forum: Direct carrier billing – new wine in a new bottle?

For communication service providers searching for new revenue streams, direct carrier billing opens the door of opportunity as it enables them to directly participate in the over-the-top market by providing a payment option for consumers to charge their mobile phone bills. This also means...

EMEA CEOs: Brite:Bill helps mobile operators differentiate through billing

I recently had the opportunity to meet with Alan Coleman, CEO of Brite:Bill to learn more about the company’s offering and its activities in Europe. Brite:Bill is 5 years old and the leaders believe that billing can be a differentiator for network operators. Originally started as a...

CFBP targets Sprint in billing lawsuit

CFBP claims illegal billing activity; FCC yet to move on potential fine The Federal Communications Commission has yet to move on reported plans to fine Sprint $105 million related to overcharging customers, but the Consumer Financial Protection Bureau has moved forward with a lawsuit against...

EMEA: Telecoms World Middle East show overview

I have just returned from attending the latest installment of the Terrapinn event in Dubai. The conference atmosphere was upbeat about the current growth and future opportunities for this region. Although a relatively small conference, the attendees and speakers were of a very high caliber...

Reader Forum: Migrating systems or launching LTE? Don’t forget ‘transformation assurance’ and optimization

Transformation is a regular, on-going activity in any telecom's life. And by the way, when I say “transformation” I’m not just talking about those "big bang" transformations that impact

Ntelos, Sprint resolve billing issue

Regional telecommunications provider Ntelos said it has reached a settlement with network partner Sprint regarding disputes in their “strategic network alliance,” that had previously been noted as billing related. While terms of the agreement were not released, Ntelos noted the settlement resolved the issue, “including...

Time Trippin’: Small carriers look for buyers; billing consolidation … 15 years ago this week

Editor’s Note: The RCR Wireless News Time Machine is a way to take advantage of our extensive history in covering the wireless space to fire up the DeLorean and take a trip back in time to re-visit some of the more interesting headlines from...

Reader Forum: Building the foundation for LTE revenue

With 100 million LTE subscribers in 2012 and 381 operators currently investing in LTE in 114 countries (source: GSA), LTE has been growing much faster than predicted, driving increases in volume,

Reality Check: Evolution of operator tiered pricing and service-based pricing models

As mobile data consumption continues to skyrocket, service providers must constantly evolve in new and innovative ways to enable subscribers to engage with mobile data without fear of unexpected expense.

Reader Forum: Gaining operational advantages in the intensifying wireless market

Today’s intense wireless market is no place for the uncertain. Many providers know they aren’t ideally equipped for the current market, even if they’ve had long-term success.

Reader Forum: How to turn customer service into a win-win

With smartphones and other connected devices powering so much of our daily activity, it becomes a big headache when something isn’t working right. A broken link in the productivity chain

Reader Forum: Business as unusual – the way to get results

Business leaders and CEOs know that a “business as usual” approach often brings only the usual results, especially in a difficult economy. Service providers are also quickly discovering that “business as usual” is the wrong attitude,

Reality Check: When customers are empowered, everyone wins

“The customer is always right” is an axiom that has never held more truth than in today’s hypercompetitive mobile market. Subscribers around the world have become accustomed to always-on mobile services,

Reader Forum: ‘TMI’ to ‘TLC’ – Using analytics to turn big data into trusted customer experiences

Anyone exposed to a teenager has been witness to the hand raise and muttering of the letters “TMI” (a.k.a. too much information). I may not be hip to all of the latest and greatest in texting lingo

Reader Forum: Considerations for a next generation of mediation – Balancing the data explosion with revenue monetization

The mass adoption of tablets and smartphones has fundamentally changed the telecommunications landscape. The immense popularity of these devices has resulted in a surge in the exchange of data and growth in bandwidth consumption.

Reader Forum: Managing headcount with outsourced services

Editor's Note: Welcome to our weekly Reader Forum section. In an attempt to broaden our interaction with our readers we have created this forum for those with something meaningful to say to the wireless industry. We want to keep this as open as possible,...

Reality Check: Diameter routing LTE and IMS use cases

Editor's Note: Welcome to our weekly Reality Check column. We've gathered a group of visionaries and veterans in the mobile industry to give their insights into the marketplace.Diameter signaling routers are becoming the central point in 3G, IMS and LTE networks for connecting, translating...

Worst of the Week: Deep-tissue massage

Hello! And welcome to our Friday column, Worst of the Week. There’s a lot of nutty stuff that goes on in this industry, so this column is a chance for us at RCRWireless.com to rant and rave about whatever rubs us the wrong way....

Reader Forum: “Share with your sister!” – Establishing family and shared data plans

Editor's Note: Welcome to our weekly Reader Forum section. In an attempt to broaden our interaction with our readers we have created this forum for those with something meaningful to say to the wireless industry. We want to keep this as open as possible,...

Virgin Mobile USA juggles rate plans, to throttle data use

Virgin Mobile USA is set to refine its rate plans and data speeds, moves that align the company with its direct rivals and could provide a peak at the future of parent company Sprint Nextel Corp.'s (S) plans for data services.Citing the increased data...

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