In today’s world of instant Internet gratification, speed is undeniably a critical component of the customer experience with a mobile operator’s service. How quickly one can upload or download things,
For the past few years, at my direction, Accenture has studied usage of technology by consumers to identify major trends that might assist our corporate clients. Our most recent survey
With all the current momentum in the mobile payments space it seems hard for merchants to be able to decide what, if anything, they should utilize now to enhance
This past week and a half were marked by quarterly results from some of the nation’s largest wireless operators, each showing an interesting challenge that remain in the mobile space.
It is well established that mobile data traffic is growing much faster than mobile data service revenues. One thing that really has helped mobile operators handle this traffic is
In late February, I participated in a panel session at the Mobile World Congress event titled "Mobile Enterprise: Maximizing Workforce Productivity in the Age of Consumerization."
Attitudes in mobile shift quickly – even among the most staunch protectors of the past. Barely a year ago, AT&T CEO Randall Stephenson, speaking at the annual mobile world conference,
Many people are unaware of the location-based services that underpin the provision of essential public safety services in the United States. The chief example is Enhanced 9-1-1 (E911) calls,
Editor’s Note: Welcome to our weekly Reader Forum section. In an attempt to broaden our interaction with our readers, we have created this forum for those with something meaningful to say to the wireless industry. We want to keep this as open as possible, but we...
I have to admit that there is very little in the wireless space that tugs at my heart strings. I mean, with an industry full of bottom-line financial people, super-intelligent engineers and a “what have you done for me lately?” attitude, there is rarely a moment for warm feelings.
There seems to be an insatiable thirst for speed when it comes to wireless. Whatever we have today, users always want more than what’s currently available. I remember when the predecessors
Despite the increases in today’s mobile malware, many mobile operators and subscribers continue to be virtually blind to the full extent of the problem – they simply react to incidents as they occur and
Editor’s Note: Welcome to our weekly Reality Check column. We’ve gathered a group of visionaries and veterans in the mobile industry to give their insights into the marketplace.
In the current, fast-developing ICT industry, mobile networks are evolving in heterogeneous and complex ways. It's also true that this...
Editor’s Note: Welcome to our weekly Reality Check column. We’ve gathered a group of visionaries and veterans in the mobile industry to give their insights into the marketplace.
Spurred by the need to modernize and even transform their internal systems to meet growing demand for voice and data...
Solving operators’ “capacity crunch” has been a primary goal of mobile data offloading to Wi-Fi networks. Even with the expansion of 4G networks such as LTE and WiMAX, the benefits of mobile data offloading to a carrier-class Wi-Fi network are extremely compelling:
This week saw me whisk away to lovely Atlanta for the DAS Forum’s DAS in Action event. Now, this is not one of the bigger events on the yearly wireless telecommunications calendar, though I do give it credit for having one of the better names.
“The customer is always right” is an axiom that has never held more truth than in today’s hypercompetitive mobile market. Subscribers around the world have become accustomed to always-on mobile services,
With the proliferation of mobile devices around the world, which includes the recent invasion of tablets, the number of mobile Web users has grown to 1.2 billion.
Mobile network operators have recently seen a significant increase in network traffic due to subscribers’ addiction to mobile data services, presenting a considerable barrier to sustain MNOs’ bottom line – in fact
Anyone exposed to a teenager has been witness to the hand raise and muttering of the letters “TMI” (a.k.a. too much information). I may not be hip to all of the latest and greatest in texting lingo
I have never claimed to be a numbers sort of guy, and in fact what drew me to a journalism education was the promise that all number games could be solved using a calculator.
Personal identity is an intriguing issue philosophy – I spent countless hours in university debating whether or not you are still yourself if you forget everything about your past, or your brain is moved to another body, or somebody else’s brain is transplanted to your body.
Businesses, governments and consumers won’t tolerate even the slightest break in service in this age of cloud computing and mobile access to the Internet.
At this year’s Mobile World Congress event in Barcelona, Spain, one wondered sometimes if large sections of our industry have equally lost touch with what consumers want.
