BROWSING: Opinion

TM Forum 2012 Wrap-up: Over analyzing the importance of Analytics in CEM?

The benefit of a long plane ride home with no diversions other than sitting through a playlist of hot-poker-to-the-eye "rom-coms" that I already watched traveling to and from the other spring trade shows is that I had plenty of time to stare out the...

Worst of the Week: Black gold from thin air

Just about every conversation I had at the recent CTIA event in New Orleans either involved the words “spectrum crunch” or revolved around that perceived issue. Whether it was carriers, device makers or infrastructure companies,

Reality Check: Network neutrality and the Brazilian Internet Civil Mark

One of the most wrestled with subjects in the Brazilian ICT industry is network neutrality regulation in the Brazilian Internet Civil Mark, a legislative project which defines principles, guarantees, rights and duties on Internet use in Brazil.

Reader Forum: Will NUVO providers disrupt m-commerce?

A new, potentially disruptive phenomenon called network unaffiliated virtual operators, or NUVOs, has emerged in the North American e-commerce marketplace.

TM Forum 2012: Alcatel-Lucent’s managed CEM looks to solve implementation black box

DUBLIN – Alcatel-Lucent kicked off its TM Forum Management World 2012 presence by announcing a significant new addition to the CEM solution capabilities that it officially brought to market in February. The new offering, entitled Managed Service Quality and Assurance, essentially offers the capabilities...

Worst of the Week: Exec on the loose!

News this week that Verizon Wireless may or may not begin forcing customers currently on unlimited data plans for their smartphones to bucket plans sent many in the blog-o-sphere into a tizzy.

Sprint touts customer satisfaction, customers in Austin promptly lose service

On the day that Sprint tooted its horn as being the leading U.S. carrier in terms of customer satisfaction, the wireless operator's service went down covering nearly the entire Austin, Texas metro area. Local station KEYE TV reported that "a marathon repair effort...

Reality Check: Learning from security analytics

Within a couple of years, the exploitation of various infection techniques will make malware as problematic on mobile devices as it is on PCs – and because mobile operators are also subject to Windows-based

Reality Check: What is your mobile strategy?

It’s a delicate (some might say indelicate) question to ask – What is your mobile strategy? But I’ve learned not to make assumptions when companies come to us looking for help with their mobility issues.

Analyst Angle (CTIA 2012 Special Edition): Operators look to respond to challenging market dynamics with new sources of differentiation and aggressive posturing

Last week carriers, original equipment manufacturers and wireless ecosystem participants of all shapes and sizes descended on New Orleans for the annual CTIA show. And in a nice quirk of timing

Reader Forum: All-indoor microwave – LTE’s best backhaul solution for North American operators

There’s a lot of buzz in the microwave industry about the trend toward all-outdoor radios, but those who haven’t been through LTE deployments may be surprised to learn that based on our experience deploying LTE backhaul

Worst of the Week: 1+1=0

It seems that if you can find a couple of carriers that perhaps are not doing so well, the rumor mill automatically suggests that you put those two together in some sort of sorry dating game episode. (Is there really any other kind?)

CTIA 2012: Consumers want easy Wi-Fi access, but that’s easier said than done

NEW ORLEANS - In a study released by the WiFi Alliance, 90% of participants said that they would stick with their current mobile service provider, while 70% said that they would switch service providers, if necessary, to gain access to such a service. Sounds...

Analyst Angle: Operator survey – VoLTE will happen, but …

What do mobile operators think about VoLTE? Operators like MetroPCS and Verizon Wireless have announced aggressive VoLTE plans, with MetroPCS planning to launch two to three VoLTE handsets before

Reader Forum: Are iPhones costing companies more in telecommunications expenses? (The simple answer is yes)

In today’s marketplace, there are three main competitors for mobile phone communications in the corporate world: iPhone, Android and BlackBerry. As of late, iPhone sales have moved

CTIA 2012: CTIA pre-show buzz – who cares, who doesn’t

By now I've read most of the "what we expect to see" columns heading into this year's edition of CTIA Wireless. As expected, most of them are pretty bland, some are kinda whiny and a few are insightful. With that in mind, rather than...

Worst of the Week: Yacht of fools

Every few months, or whenever the rumor mill is running a bit thin (never!), a new report seems to surface claiming that Apple is looking to become a wireless carrier of some sort.

Reality Check: The monetization of LTE

In today’s world of instant Internet gratification, speed is undeniably a critical component of the customer experience with a mobile operator’s service. How quickly one can upload or download things,

Reality Check: Four trends that will drive the always on, always connected world

For the past few years, at my direction, Accenture has studied usage of technology by consumers to identify major trends that might assist our corporate clients. Our most recent survey

Reader Forum: Further customer knowledge and loyalty with mobile payments

With all the current momentum in the mobile payments space it seems hard for merchants to be able to decide what, if anything, they should utilize now to enhance

Worst of the Week: The headache that keeps on giving

This past week and a half were marked by quarterly results from some of the nation’s largest wireless operators, each showing an interesting challenge that remain in the mobile space.

Analyst Angle: What is the future of Wi-Fi in the mobile network?

It is well established that mobile data traffic is growing much faster than mobile data service revenues. One thing that really has helped mobile operators handle this traffic is

Reality Check: Maximizing productivity in the age of consumerization

In late February, I participated in a panel session at the Mobile World Congress event titled "Mobile Enterprise: Maximizing Workforce Productivity in the Age of Consumerization."

Reality Check: Mining for gold in the open mobile era

Attitudes in mobile shift quickly – even among the most staunch protectors of the past. Barely a year ago, AT&T CEO Randall Stephenson, speaking at the annual mobile world conference,