Does this scenario sound familiar? A premier wireless retailer has great locations, robust handset selection, top-notch agents and an advanced in-store experience – it is the model for retail success … until you look behind the counter and find:
Editor’s Note: Welcome to our weekly feature, Analyst Angle. We’ve collected a group of the industry’s leading analysts to give their outlook on the hot topics in the wireless industry.
Telecom incumbents and cable operators are battling for fixed broadband dominance in Latin American markets such...
Editor’s Note: Welcome to our weekly feature, Analyst Angle. We’ve collected a group of the industry’s leading analysts to give their outlook on the hot topics in the wireless industry.
The Peruvian telecommunications market has shown significant growth during the last few years. Peru's economy is in...
The correlation between loyalty and customer experience is being brought to the forefront of organizations looking to improve their performance. Any organization can achieve nominal improvements
Most communication service providers use data the same way they’ve been using it for years – to drive business processes; enhance network efficiencies; and identify solutions for challenges such as revenue
For marketers, it’s highly important to understand individual customer behaviors to reward them with personalized offers. However, getting to know your customer base is only the first part of the equation.
Hello! And welcome to our Friday column, Worst of the Week. There’s a lot of nutty stuff that goes on in this industry, so this column is a chance for us at RCRWireless.com to rant and rave about whatever rubs us the wrong way....
Software is becoming a key differentiator for mobile devices and networks, and companies throughout the wireless ecosystem are competing for software talent. Carriers, device manufacturers, chip makers, and test and measurement companies all need software engineers, as do communications and telecom software companies. Telecom...
Distributed antenna systems are one of the fastest-growing types of cellular infrastructure. Global annual DAS sales will top $1 billion this year, ABI Research predicts. And by 2017, more than 2.5 million
Mobile devices such as smartphone and tablets require powerful and innovative semiconductor chips far superior to those found in typical consumer electronics products. These chips are now in high demand because
Spend a week in Barcelona, Spain, at the Mobile World Congress event, and you will come back home with a lot of intriguing ideas. You can be overwhelmed by the plethora of new, elegant, sleek tablets, smartphones and the like,
Every operator knows that customer loyalty and retention are critical to bottom-line performance. But, to implement proactive loyalty and retention initiatives, operators must be able to
I think it might be time for Samsung to have an intervention. This week, the consumer electronics giant unveiled its latest Galaxy smartphone, which according to my memory is the 39th iteration of that device in the past three weeks.
The volume of cloud-based announcements at the Mobile World Congress in Barcelona last week reflected enterprises' interest in having mobile services and applications delivered “as a service.”
One of the biggest debates in wireless over the past decade is about who owns the customer: the mobile operator or a third party such as an over-the-top provider? What about when the user is a child
Just a couple of years ago, AT&T and T-Mobile USA could not complement each other enough, what with AT&T dangling $39 billion in front of T-Mobile USA’s management. I am going to just assume that the money part had nothing to do with it and the compliments coming from company executives were honest and heartfelt.
Self-optimizing network applications for heterogeneous networks address coverage and capacity optimization, energy savings and interference coordination, as well as handset management enabling
Communications service providers are deploying LTE networks, increasing the available bandwidth to their customers and finding that their existing models for revenue growth are not applicable
Editor’s Note: Welcome to our weekly Reality Check column. We’ve gathered a group of visionaries and veterans in the mobile industry to give their insights into the marketplace.
Has this happened to you? You order something in a restaurant, but your waiter flubs the order and your appetizers...
For those of us old enough to remember, there was a time when you couldn’t buy a corded, rotary phone. Instead, you had to lease your phone from Ma Bell. After divestiture, customers were given the options
I am sure that many of you, like me, were comprehensively bombarded with vendor pre-show announcements in the week before the recent Mobile World Congress event. In addition, every analyst
In the past, the idea of outsourcing telecom and IT infrastructure management was a scary thought for many companies. There were security concerns, worries
The introduction of laptops and proprietary mobile devices into the corporate IT ecosystem 10 years ago allowed organizations to extract more value from their employees by extending the office both physically and
Hello! And welcome to our Friday column, Worst of the Week. There’s a lot of nutty stuff that goes on in this industry, so this column is a chance for us at RCRWireless.com to rant and rave about whatever rubs us the wrong way....
