Angela Hawkins of Chesapeake, Va., has sued Verizon Communications alleging a customer service rep got “aggressive,” causing her to have a heart attack; she wants $2 million in damages, according to the lawsuit.
Hawkins reportedly called Verizon Wireless’ customer service on Nov. 19 to request a $60 credit to her account and the interaction “began in an ordinary and routine manner.”
After what Hawkins described as “aggressive” questioning, she was put on the line with a manager. That’s where things turned.
Hawkins was interviewed by a local ABC affiliate and recounted how things went with the manager: “He was under the impression that I had threatened to bring a gun to the call center and shoot every employee in the call center.”
Hawkins denies that allegation and said, “I was just blindsided. I mean, my heart sunk. I felt like I was in a whirlwind because what a horrible thing to accuse somebody of.”
That’s when Hawkins apparently had a heart attack and was taken to the hospital for surgery.
“She’s never had anything like this, and all of a sudden she went through this event and she had a heart attack,” her attorney Jeffrey Brooke told ABC.
“She’s about 4 feet 10 inches, so when they say she threatened someone, that’s a little bit hard to believe,” he said.
It’s not clear the status of the $60 account credit.
