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Orange Business Services leverages AI for IT

Watcher works with other IT service apps, uses predictive analysis and a single dashboard to head off IT issues at the pass

Orange Business Services announced Tuesday the launch of Service Manage-Watch. The new solution, aimed at enterprise IT departments, monitors network services and applications and uses artificial intelligence (AI) for predictive analysis to monitor potential problems.

Service Manage-Watch (or Watch for short) was developed to answer enterprise needs to monitor interconnected IT services, said the company.

“Monitoring and measuring, however, are increasingly complex as IT estates expand, potentially resulting in lack of global visibility to identify root causes of issues or recurring glitches, inability to anticipate incidents, and poor alert management. Traditional monitoring tools take a siloed approach based on one tool per service, proving inadequate for today’s distributed infrastructure,” said Orange Business Services.

Watch provides organizations with holistic monitoring capabilities grouped into a single dashboard for easy management, according to Orange Business Services. Monitoring tools harvest data into a staging area — an Orange-hosted data lake — where the AI does analysis and generates predictive alerts.

Watch covers the entire enterprise IT ecosystem, according to the company. It interfaces with other IT service management software to manage the provisioning and lifecycle of IT services.

“It covers the full Orange portfolio and can additionally integrate any customer-owned monitoring tool. Moreover, Orange Business Services consulting teams can further support customers in their AIOps journeys,” said Orange Business Services.

Enovacom expands telemedicine portfolio with Nomadeec maker Exelus

On Monday, Orange Business Services announced that Enovacom, its healthcare subsidiary, has agreed to purchase French telemedicine player Exelus. The deal is subject to customary closing conditions. The companies didn’t disclose terms.

Exelus’ Nomadeec platform was the draw, according to Orange. Nomadeec remotely connects patients with healthcare professionals and emergency call centers, to enable remote consultations and assessments. 

Nomadeec already claims use by one-quarter of France’s Services d’Aide Médicale Urgente, or SAMUs — emergency medical service (EMS) organizations. More than 200 health and social care centers, and more than 150 ambulance companies now use Nomadeec.

The company says the acquisition will help it accelerate Nomadeec’s growth within and outside of France. The company sees the acquisition as part of a bigger opportunity for digital transformation.

“Enovacom can leverage its vital and unique skills in the telemedicine market within the larger areas of networks, 5G, IoT, interoperability, and data security. This acquisition reinforces Orange Business Services’ strategic positioning as a trusted partner for digital transformation in the area of e-health,” said Orange Business Services.

Orange’s “cloud-focused evolution”

The release of Watch and the Exelus acquisition reinforce Orange Business Services’ ongoing cloud-focused evolution. Helping customers make that digital transformation was top of mind in March when Orange Business Services announced plans to add Fortinet’s Secure Access Service Edge (SASE) security portfolio into its telco cloud infrastructure.

The Fortinet addition is aimed at Orange Business Services enterprise customers who need to offer “work from anywhere” flexibility which employs zero-trust network access (ZTNA) and firewall-as-a-service, regardless of where they physically are located.

Anne-Marie Thiollet, Orange Business Services’ EVP, Global Solutions, said in a statement the Fortinet addition would help Orange “enable our customers to easily adopt a cloud-native environment that is increasingly critical for businesses globally.” 

In April, Orange Business Services announced that it had helped global manufacturing firm Siemens AG to migrate to a global Software-Defined Wide Area Network (SD-WAN), one of the largest non-retail SD-WAN deployments outside of retail.

John Isch, director, Connectivity Solutions for the Americas at Orange Business Services called the transition “a best-case scenario when we work with our customers.”

The company worked with Siemens to migrate apps, services, and workflows to the cloud, radically reworking Siemens’ network traffic management in the process.


Peter Cohen
Peter Cohen
Peter is Technology Editor for RCR Wireless News. His coverage areas include telco cloud and the convergence of 5G and cloud computing. Peter's background includes IT management and a decade as a senior editor at Macworld. He and his family live in Massachusetts.

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