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Home - Report: 75% of new handset buyers switch brands
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Report: 75% of new handset buyers switch brands

by Martha DeGrasse June 15, 2012
written by Martha DeGrasse June 15, 2012 Share
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Smartphone and feature phone buyers outside the iOS world are ready and willing to switch manufacturers when upgrading, according to a survey of more than 50,000 people who bought new phones within the last six months. Mobile Posse‘s on-screen survey covers more than 100 non-Apple devices made by 10 different device manufacturers. Mobile Posse’s carrier partners are Verizon Wireless, U.S. Cellular, Cricket and MetroPCS.

Three out of four people surveyed switched manufacturers when buying their new phone. Only a third of handset buyers walked into a retail store knowing what device they wanted. Among those younger than 35, almost 35% had a specific model in mind, while just 29% of those over 35 knew what they wanted. 34% of male buyers had a device in mind, versus 30% of female buyers.

Outside the nation’s top ten media markets, almost half the phone buyers said they had “no idea what phone model they wanted” when they set out to purchase their phone. Even in the top markets, 42.3% of respondents said they had no plan about what phone to buy.

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Martha DeGrasse

Martha DeGrasse is the publisher of Network Builder Reports (nbreports.com). At RCR, Martha authored more than 20 in-depth feature reports and more than 2,400 news articles. She also created the Mobile Minute and the 5 Things to Know Today series. Prior to joining RCR Wireless News, Martha produced business and technology news for CNN and Dow Jones in New York and managed the online editorial group at Hoover’s Online before taking a number of years off to be at home when her children were young. Martha is the board president of Austin's Trinity Center and is a member of the Women's Wireless Leadership Forum.

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