The Telecom Regulatory Authority of India (TRAI) has directed all telecom access service providers to update their subscribers about tariff plans.
The move is aimed at improving transparency in telecom tariff offers to make it easier for telecom subscribers to choose the plans that best meet their needs, the regulator said.
“All the tariff plans meant for pre-paid and post-paid subscribers shall be published in separate formats. These formats shall contain all the tariff plans offered by the telecom access service provider in a service area covering all tariff items along with tariffs for the same in tabular formats at one place for facilitating easy comparison across tariff plans,” the TRAI directive stated.
The telecom operators have to ensure that all the tariff plans are made available to the subscribers in the prescribed formats at the customer care centres, points of sale/retail outlets, as well as on their websites.
The operators will also have to ensure that the tariff plans published on the websites and customer care centres are updated every time there is a change in any of the plans.
The updated tariff plans should be made available in the prescribed formats by 7th days of January, April, July and October at the points of sale and retail outlets of these operators.
The regulator has also directed the operators to publish all the tariff plans in prescribed formats in at least one regional language and one English newspaper at an interval of not more than six months and provide compliance to TRAI.
