Categories: Industry, News

Playstation Network still down, Sony continues to grovel

Sony’s beleaguered online services (specifically the Playstation Network, media download and streaming service Qriocity, and PC gaming network Sony Online Entertainment) have entered their third week offline, with Sony yesterday missing their promised restoration date and begging for forgiveness from their increasingly weary and irritated customers.

In an open letter to customers on the Playstation Blog, Sony CEO Howard Stringer apologised for the continued downtime, saying “I know this has been a frustrating time for all of you.” Although Sir Howard stopped short of offering an updated date customers could expect the services to come back online, he did indicate it would be soon -

“In the coming days, we will restore service to the networks and welcome you back to the fun. I wanted to personally reach out and let you know that we are committed to serving you to the very best of our ability, protecting your information better than ever, and getting you back to what you signed up for – all the games and great entertainment experiences that you expect from Sony.”

Sony also announced they would be offering $1 million in identity theft protection for all their customers in the US, with users in other locales being offered similar deals in the near future

The statement comes amid rumours that hackers are planning a third attack on the electronics giant – ironically as punishment for their failures in handling the current crisis.

Although Sony’s initial handling of the hacks – which resulted in the loss of over 100 million customers’ personal information and an unknown amount of credit card and direct debit information – was decidedly lacking, the Japanese company have stepped up their PR game and are now communicating regularly with their customers – however no amount of goodwill can make up for the embarrassment and loss of faith resulting from such a huge breach. Investigations into the intrusions are now taking place in a number of countries, and we can see the legal ramifications of Sony’s apparent security failings rumbling on for a long time yet.

No Responses to “Playstation Network still down, Sony continues to grovel”

  1. R4Z0R_SH4RP6994 says:

    im about sick of this. ive been waiting patiently for over 2 weeks. sony needs to get their shit straight. they are starting to dig their own grave. 1st

  2. Lisa says:

    Im getting real sick with Sony. They keep giving us dates of when the network will come back on and dont keep to there promise. Personally they dont know what they r doing thats why they keep giving us false dates. Its quite sad and disappointing I expected alot more from Sony they should’ve had extra firewalls.They should’ve known this was going to happen, but i forgot they dont got any common sense. I know for a fact me and other people around the world dont really care how much free stuff u tend to give us it ain’t going to make up for the 3 weeks of inconvience u have tortured us with. If it aint up by this week im going to xbox im tired of this waiting around. Because i dont really got the patience for this anymore.

  3. BiGBazz says:

    Sony left the door unlocked someone opened it, then the game of Cat and Mouse stepped up a gear.

  4. PSN Still down with no end in site. If your like me and you rely on the PS3 for Hulu then this means your TV programing is down as well. Now is the time to look into Free broadcast TV. Mohu makes an incredible Indoor Antenna and it only costs $44. Most people are unaware that it’s now possible to receive FREE High Definition and Digital broadcasts over-the-air (OTA) using a simple antenna connected to your television set! Go to http://www.KilltheCableBill.com to get your 5$ Off – Promo Code for the #1 Selling Indoor Antenna on Amazon.

  5. Jim says:

    Sony fired about 200 employees just days before the outage. Sources say, some of the employees were so pissed they left backdoors open so it would be easy to bring the giant down.

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