Posted on 15 February 2013.
Ensuring network quality is one of telecom operators’ biggest challenges. In Brazil, mobile carriers are facing huge governmental pressure to improve their service and network quality. TIM, the No. 2 carrier in the Brazilian market, is using Actix’s ActixOne platform to help identify and diagnose network issues quickly, and better target network optimization activities while ensuring [...]
Posted in Americas, Carriers, Networks, Software
Posted on 06 December 2012.
Sharing revenue in a business to business to consumer (B2B2C) model can be complex from an IT point of view. How is revenue apportioned and how is it measured? In addition, what should carriers do to move money reliably and accurately across all partnerships and calculate revenue percentages all the way up the value chain? [...]
Posted in Americas, Carriers, Software
Posted on 01 October 2012.
Most telecom operators are missing an opportunity to integrate their multiple customer relationship channels in order to provide a better customer experience, according to Oracle (ORCL). “There is no much information being shared between multiple relationship channels,” said Alceu Bravo, communications industry director for Latin America at Oracle. Be sure to follow us on Twitter, Facebook and subscribe to [...]
Posted in Americas, Carriers, Software
Posted on 18 September 2012.
Editor’s Note: Welcome to our weekly Reality Check column. We’ve gathered a group of visionaries and veterans in the mobile industry to give their insights into the marketplace. According to the Criminal Intelligence Service Canada, crimes facilitated through technology encompass a wide variety of offences that pose different levels of threat to consumers, businesses and more generally, society [...]
Posted in Americas, Enterprise, reality check, Software
Posted on 21 August 2012.
The Brazilian government has great ambitions for its information technology (IT) sector. Yesterday, the government unveiled a vast investment program totaling U.S.$247.65 million (R$500 million) over the 2012-2015 period, which aims to improve and increase software development, boosting both the software and IT service businesses in Brazil. Follow RCR Wireless News—Americas on Twitter, Facebook and subscribe to our free [...]
Posted in Americas, Enterprise, Policy, Software
Posted on 13 July 2012.
Following its partnership with Chile’s Empresa Nacional de Telecomunicaciones (Entel) to offer mobile services, the German software company SAP announced it has teamed up with the Colombian UNE EPM. The carrier will offer its corporate customers a cloud-based mobility platform to access enterprise applications and systems. Services also include mobile device and security management. Follow RCR Wireless [...]
Posted in Americas, Carriers, Enterprise, Software
Posted on 10 July 2012.
In an age of digital and mobile services, where end users now demand personalization and real-time interaction, customer experience management will be key to operators retaining and winning customers.
Posted in Americas, Carriers, reality check, Software
Posted on 06 July 2012.
After launching its mobile device management (MDM) platform, called BlackBerry Mobile Fusion in the U.S., the Canadian Research in Motion (RIM) gathered journalists and clients in São Paulo to unveil the solution in Brazil. Mobile Fusion is a single interface that provides a unified view for managing devices; it integrates RIM’s enterprise server (BES), device service and universal [...]
Posted in Americas, Devices, Enterprise, Software
Posted on 18 June 2012.
It is very difficult for companies to protect mobile devices for reasons such as technical issues (some devices will not install all the desired software); low battery capacity (when performing a lot of processes, the battery goes out) and because in many cases, the mobile devices are owned by employees. This is how Palo Alto [...]
Posted in Americas, Devices, Enterprise, Mobile Content, Software
Posted on 29 May 2012.
Tribold and Alcatel-Lucent have signed a global OEM agreement under which Alcatel-Lucent can resell Tribold EPM (enterprise product management) as either a stand-alone product or in the context of their end-to-end Business Support Systems (BSS). It will put Tribold EPM at the heart of the Alcatel BSS suite that also includes Microsoft Dynamics CRM, (customer [...]
Posted in Americas, Componets, Enterprise, Software