BROWSING: NPS

This white paper helps to dimension Network Performance Score (NPS) centric benchmarking measurement activities according to the methodology published by ETSI in TR 103 559. This planning approach provides benchmarking results that are typical for the target market thanks to a sufficient statistical relevance.  Get...

The ability to compare the end user’s QoE perception of applications and services and the overall network performance on a national but also international scale is the key metric for professional benchmarking and optimization. This poster guides you through the complete benchmarking and optimization...

Download this white paper to learn how the NPS integrates voice and data KPIs to calculate an overall network score and deliver improvement recommendations. The white paper also describes how Rohde & Schwarz (MNT) products implement the network performance score versions 1.1 and 1.2. In...

Many different and fragmented proprietary scores have swept the market over the years and the methods of scoring are not transparent. Therefore, ETSI STQ group have came about and harmonize the process, they then released the technical report TR 103559 which defines best practices...

  The Net Promoter Score (NPS) has emerged as a popular tool across industries for measuring and gaining insight into satisfaction ratings and whether a customer is likely to recommend a particular good or service. Many telecom service providers have adopted the NPS methodology, and...