NPS

This white paper helps to dimension Network Performance Score (NPS) centric benchmarking measurement activities according to the methodology published by ETSI in TR 103 559. This planning approach provides benchmarking …

The ability to compare the end user’s QoE perception of applications and services and the overall network performance on a national but also international scale is the key metric for …

Download this white paper to learn how the NPS integrates voice and data KPIs to calculate an overall network score and deliver improvement recommendations. The white paper also describes how …

Many different and fragmented proprietary scores have swept the market over the years and the methods of scoring are not transparent. Therefore, ETSI STQ group have came about and harmonize …

  The Net Promoter Score (NPS) has emerged as a popular tool across industries for measuring and gaining insight into satisfaction ratings and whether a customer is likely to recommend …