Verizon Wireless again was singled out for superior customer service quality in Vocal Laboratories Inc.’s quarterly SectorPulse study on the quality of customer service among the industry’s largest wireless operators. …
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< class="penci-entry-title entry-title grid-title penci_grid_title">Verizon Wireless leads in customer service, Cingular makes gains >
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< class="penci-entry-title entry-title grid-title penci_grid_title">Family Feud: Prepaid makes gains as alternative to family plans >
Much of the wireless industry’s strong subscriber growth over the past several quarters has been attributed to carriers’ ability to target customer segments that had previously been unable to qualify …
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< class="penci-entry-title entry-title grid-title penci_grid_title">WiMAX to fill 4% of broadband use by 2010 >
DALLAS-The worldwide WiMAX market is expected to reach $3.5 billion and account for 4 percent of all broadband usage by 2010, according to a new report from idate. The growth …
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< class="penci-entry-title entry-title grid-title penci_grid_title">Study finds no stress to human cells from cell-phone radiation >
WASHINGTON-A new study says electromagnetic radiation produced by cell phones do not stress human cells in a way that could lead to heath risks. “We performed highly sensitive, extremely well-controlled …
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< class="penci-entry-title entry-title grid-title penci_grid_title">FCC report says wireless remains competitive despite consolidation >
WASHINGTON-The Federal Communications Commission said the mobile-phone industry remains competitive and consumers continue to benefit, despite increased consolidation among wireless carriers and questions by a Democratic member of the commission …
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< class="penci-entry-title entry-title grid-title penci_grid_title">Verizon, T-Mobile top consumer survey >
Verizon Wireless and T-Mobile USA Inc. again outranked the competition in a J.D. Power and Associates consumer survey, this time posting the highest retail sales satisfaction among the wireless industry’s …
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< class="penci-entry-title entry-title grid-title penci_grid_title">Centennial posts more customers, more income >
Thanks to an off-kilter-reporting schedule, Centennial Communications Corp. got a jump on quarterly reporting season last week, posting improved financial and mixed operations metrics for its first fiscal quarter that …
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< class="penci-entry-title entry-title grid-title penci_grid_title">Europe to foster DVB-H, says study >
LONDON-Digital video broadcasting for handhelds (DVB-H) is poised to become the primary channel for mobile video in Europe, according to a study from Frost & Sullivan. Manufacturers will launch DVB-H …
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< class="penci-entry-title entry-title grid-title penci_grid_title">U.S. wireless industry to surpass auto, agriculture industries >
BOSTON-The U.S. wireless industry is expected to become a larger sector of the U.S. economy than the agriculture and automobile industries within five years, according to a report from Ovum …
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< class="penci-entry-title entry-title grid-title penci_grid_title">Expert offers advice on how to overhaul alert system >
WASHINGTON-A leading expert has offered the White House and Congress recommendations to overhaul the nation’s emergency-alert system, based on eight years of research on the subject. The challenge requires a …
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< class="penci-entry-title entry-title grid-title penci_grid_title">U.S. cities to spend $400M on wireless in 2007 >
SAN FRANCISCO-Municipalities in the United States are expected to spend more than $400 million in 2007 on wireless networks and nearly $700 million during the next three years. So says …
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< class="penci-entry-title entry-title grid-title penci_grid_title">CTIA reports 25M new subs, $4B in data revenue >
The wireless industry reported 25.2 million new subscribers, its largest one-year addition of new subscribers in its more than 20-year commercial history, according to CTIA’s semi-annual industry survey released this …
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< class="penci-entry-title entry-title grid-title penci_grid_title">Mobile search demand remains low, says report >
NEW YORK-Demand for paid wireless information services remains low, according to new research from JupiterResearch. The company said only one-fifth of consumers are willing to pay for 411 information, and …
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< class="penci-entry-title entry-title grid-title penci_grid_title">Mobile TV could overload 3G networks, says Analysys >
CAMBRIDGE, U.K.-Mobile TV and video services could run into capacity constraints on third-generation networks in as little as two years, according to a new report from Analysys. The report, “Making …
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< class="penci-entry-title entry-title grid-title penci_grid_title">Most wireless users support limiting phone use in schools >
BOCA RATON, Fla.-The majority of cell-phone users support policies that limit wireless usage in schools, according to an survey of 2,400 consumers by Amplitude Research. Eighty-five percent of the 2,400 …
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< class="penci-entry-title entry-title grid-title penci_grid_title">22% of U.S. subscribers use wireless data >
SAN FRANCISCO-Wireless data package adoption among the top five U.S. service providers showed a 22-percent penetration rate for the first half of 2005, according to new research from Telephia. The …
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< class="penci-entry-title entry-title grid-title penci_grid_title">Global mobile numbers to hit 2.3B by 2010, half to use 3G >
KINGS PARK, N.Y.-By 2010, worldwide subscribers will reach 2.3 billion individual wireless subscribers, according to Visant Strategies “World Mobile Subscriber Markets 2005” report. Of those 2.3 billion subscribers, nearly half …
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< class="penci-entry-title entry-title grid-title penci_grid_title">Worldwide hot spots to number 100,000 >
LONDON-The worldwide public Wi-Fi market is expected to reach 100,000 hot spots by the end of this year, according to Informa Telecoms & Media’s Wireless Broadband Analyst report. There were …
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< class="penci-entry-title entry-title grid-title penci_grid_title">Women slightly more likely to download ringtones, says study >
SAN FRANCISCO-Men and women alike use ringtones, but there are big differences between the sexes when it comes to other mobile services. A new study from M:Metrics finds females are …
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< class="penci-entry-title entry-title grid-title penci_grid_title">U.S. mobile device users cite long battery life as must-have feature >
NEW YORK-More than 75 percent of U.S. mobile phone and personal digital assistant users say 48 hours of active battery life would be the most important feature of the perfect …
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< class="penci-entry-title entry-title grid-title penci_grid_title">MRM market to exceed $2B by 2009, says study >
LOS ANGELES-The market for mobile resource management systems could reach more than 5.8 million units by 2009, with annual hardware and service revenues exceeding $2 billion, according to a new …
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< class="penci-entry-title entry-title grid-title penci_grid_title">North American wireless growth to slow >
NEW YORK-The North American wireless industry is expected to surpass 240 million subscribers by 2009, though year-over-year growth is forecast to slow as customer penetration levels are predicted to approach …
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< class="penci-entry-title entry-title grid-title penci_grid_title">Wireless users to pay premium for music >
PORT WASHINGTON, N.Y.-Wireless users will pay substantially more to download full songs to their handsets than to their PCs, according to a study by The NPD Group. The research firm’s …
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< class="penci-entry-title entry-title grid-title penci_grid_title">Mobile TV could clog 3G networks, study warns >
CAMBRIDGESHIRE, United Kingdom-Mobile TV and other wireless video services could overwhelm third-generation networks within two years, according to a report from technology consultant firm Sound Partners. Carriers rushing to push …
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< class="penci-entry-title entry-title grid-title penci_grid_title">Worldwide wireless subscribers to hit 2B this month >
LONDON-The number of worldwide wireless subscriber connections is expected to reach the 2 billion mark Sept. 18, according to estimates from Wireless Intelligence, a venture between Ovum and the GSM …