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Telecom Analytics: The path to customer loyalty through analytics

Wireless carriers are concerned about increasing customer loyalty – and they should be – according to a new study released by WDS, a Xerox-owned company that provides customer experience management solutions to the wireless industry. The study of U.S. mobile phone users reveals that 36% of U.S....

Contracts: Clarity in Indonesia; MP Antenna wins gov contract; and more

ClarityIndonesia: With PT Telekomunikasi Indonesia (TELKOM) to rollout next phase to enable Fulfilment and Assurance capabilities for TELKOM’s broadband access network.Value: UndisclosedConvergys Corporation China: With G-Net, a Beijing, China-based provider of telecommunications services to implement a single convergent billing platform comprised of Rating...

Bits & Bytes: Skorpios with Nokia Siemens; Clarity announcement; and more

Skorpios Technologies, an innovator in composite silicon photonic technology, announced it has entered into a strategic development agreement with Nokia Siemens Networks, expanding the business relationship between both companies. Together the companies will deliver optical networking solutions to communications customers.Neustar Inc., a provider of...

Movers & Shakers: WAC announces new members; Cellcrypt appoints president; and more

Cellcrypt, provider of encrypted cell phone voice calling, announced the appointment of Matthew Cochran to the position of president of Cellcrypt FZE. He will be leading the Middle East, Africa and Asia Pacific operations and business development, with a focus on company-wide global offset...

Contracts: Clarity extends with PT Telkom; Vietnam Mobile with Tellabs; and more

ClarityIndonesia: With PT Telekomunikasi (Telkom) to continue its next phase of its rollout. The latest deployment will enable fulfilment and assurance capabilities for Telkom's Flexi Division. It will continue the consolidation of their network onto one management platform.Value : UndisclosedVietnam Mobile Telecom Services (VMS)Vietnam:...

Clarity Completes Phase 2 Rollout for Globe Telecom

Clarity | January 11, 2011 | Press Release Unified OSS Helps Philippines Operator Future-Proof Wireless and Fixed Line Operations, Reduce Operational Costs and Increase Service Assurance Capability Sydney, Australia; 11 January 2011 – Clarity, the award winning provider of unified Telecommunications solutions designed to simplify operations, today...

Partnerships: AT&T wins Omnicom business; CellTrust partners with NewNet; and more

AT&T announced a global strategic relationship with advertising and marketing communications firm Omnicom. The agreement includes a contract valued at $57 million. The companies said as part of their new relationship they are exploring the delivery and deployment of AT&T applications, mobility and cloud-based...

Partnerships: AT&T wins Omnicom business; CellTrust partners with NewNet; and more

AT&T announced a global strategic relationship with advertising and marketing communications firm Omnicom. The agreement includes a contract valued at $57 million. The companies said as part of their new relationship they are exploring the delivery and deployment of AT&T applications, mobility and cloud-based...

Partnerships: Capital Semiconductor and InterDigital and more

Capital Semiconductor Ltd. and InterDigital Inc. entered a strategic relationship for third-generation technology transfer and a mutually beneficial licensing agreement. The deal calls for InterDigital's SlimChip modem core to be integrated into CapiSemi's chips for 3G mobile devices.Indonesian operator XL...

Analyst Angle: BWA in India: WiMAX, TD-LTE and things in the rearview mirror : Flap over security concerns could hobble Huawei, ZTE growth in India

The BWA auction that is scheduled to start two days after conclusion of the 3G auction under way in India, has sparked an intense debate over whether WiMAX or TD-LTE might be best positioned to serve the country's wireless broadband needs. At the center...

REVIEW: Pocket Express hits the right marks

Editor's Note: Welcome to our weekly feature, Yay or Nay. Every week we'll review a new wireless application or service from the user's point of view, with the goal of highlighting what works and what doesn't. If you wish to submit your application or...

D-Block comments begin rolling in: ‘Just give it away,’ argues one exec

THE FEDERAL COMMUNICATIONS COMMISSION SET A JUNE 20 DEADLINE for public comment on D-Block revisions, but already the agency has begun receiving suggestions from industry, public safety and academics. Most filings focus on how D-Block rules can be restructured to attract bidders capable of...

VIDEO: RCR Wireless Newscast for Tuesday, May 27

Welcome to the first edition of our weekly RCR Wireless Newscast. Each Monday, RCR Wireless News will provide a video roundup of the top stories in the wireless industry, with all of the clarity and analysis you've come...

Adderton, post-Amp’d, launches latest project: building digital media businesses : ‘I’m about game changing’

Peter Adderton, the man behind Boost Mobile and Amp'd Mobile Inc., has unveiled his next business venture. And like those before it, the plan doesn't lack one bit in the department of grandiose.This time, William Morris Agency's got his back. WMA represents authors, actors...

FEMA under pressure for failing to deliver emergency alert system

The Federal Emergency Management Agency, whose self-declared lack of legal authority in managing aspects of a new emergency alert regime that has created friction with the Federal Communications Commission, is coming under greater congressional scrutiny."The executive order directed the Secretary of Homeland Security to...

Moto splits in slow-mo: CEO defers most questions on how and when

MOTOROLA INC.'S INTENT TO SPLIT into two publicly traded companies should speed the recovery of its mobile devices business by attracting new leadership and developing a fresh focus on a product-led recovery, CEO Greg Brown said last week.And, not incidentally, the announcement may help...

Question marks multiply amid Motorola’s plans to split: Company leadership: We’re in control here

Motorola Inc. will split into two publicly traded companies, if it has its way, the company said today. Under the plan announced this morning, shareholders will receive shares of both companies -- one focused solely on mobile devices, the other on home broadband and...

Moto CEO: head-hunting exec for device business: No new details on possible spin-off

Motorola Inc. is on the lookout for an executive to lead its troubled handset division to the promised land, according to CEO Greg Brown, who said yesterday he is currently spending 80% of his time on resurrecting the unit. Brown made his remarks to...

WRITERS STRIKE OVER: Sides compromise on new media fees, including mobile

Clear the set. It's back to business as usual in Hollywood.Members of the Writers Guild of America last week voted overwhelmingly to end the 100-day-long strike that brought most TV and film production to a screeching halt on Nov. 5.As if on cue, a...

Virgin Mobile USA’s ‘Wild’ QWERTY from Kyocera: Youth-oriented MVNO’s subs savvy on style

As Virgin Mobile USA Inc. has endured, even thrived, over its five-year life, it has seen its customer base transition from a play for the 18- to 34-year-old crowd to a substantial proportion (nearly 50%) of over-35 subscribers.The mobile virtual network operator itself has...

Tower results show continued struggles

Crown Castle International Corp. reported growth in site rental revenues, although its losses widened year-over-year.The company's results included those of Global Signal Inc., which Crown Castle acquired earlier this year.On a pro forma basis, site rental revenues jumped 7.3% year-over-year. The company's total figures...

Participation TV: beyond ‘American Idol’

Editor's Note: Welcome to Reality Check, a feature for RCR Wireless News' new weekly e-mail service, Mobile Content and Culture. We've gathered a group of visionaries and veterans in the mobile content industry to give their insights into the marketplace. In the coming weeks...

Suits allege texting games on ‘Apprentice,’ other TV shows violate lottery rule

For a few seasons, it looked like TV producers had tapped into the mobile mint of premium text messaging as they encouraged viewers to win money by voting for their least favorite Donald Trump wannabe or enter other contests via cellphone. But those kinds...

Moto says 4,000 more must go

Motorola Inc. said it would cut 4,000 more jobs in the coming year, on top of 3,500 job cuts to be completed by next month. The reduced headcount at the world's No. 2 handset vendor is part of a $1 billion restructuring the...

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