Amdocs

Amdocs looks at the impact the digital transformation and millennials will have on telecom in 2016 Editor’s Note: With 2016 now upon us, RCR Wireless News has gathered predictions from leading industry analysts and executives on what they expect to …

Voice-over-LTE users can encounter three to four times as many dropped calls as they experience on legacy voice systems, according to Amdocs’ annual State of the Radio Access Network report. The call drop numbers are an average, cautioned Graham Wright, …

OpenMarket sees strong potential from mobile messaging to improve customer interactions Editor’s Note: With 2016 now upon us, RCR Wireless News has gathered predictions from leading industry analysts and executives on what they expect to see in the new year. …

Mexico telecom regulator Federal Institute of Telecommunications unveiled rules for an upcoming auction of spectrum in the 1700/2100 MHz AWS bands specifically geared toward the deployment of LTE networks. The regulator plans to auction 80 megahertz of spectrum, divided into eight national …

As big data and analytics become a more integral part of telecom operations from customer care and engagement to the network, the question arises of how companies deal with data from a leadership and strategy perspective. A recent report from Forrester …

Earlier this month, my wife and I celebrated a special milestone: we met for the first time exactly 8,000 days ago in London (I was cooking tarragon chicken and, yes, the rest is history). Counting the days feels like a …

If you were caught in a crisis situation, which would you rather have: Access to voice services on your smartphone or access to data? According to new global research commissioned by Amdocs and conducted by Hot Telecom, data wins out …

HetNet Happenings is brought to you by CommScope.   HetNet Happenings podcast: [soundcloud url=”https://api.soundcloud.com/tracks/210045347″ params=”color=ff5500&auto_play=false&hide_related=false&show_comments=true&show_user=true&show_reposts=false” width=”100%” height=”166″ iframe=”true” /] This week on HetNet Happenings, RCR Wireless News Managing Editor Sean Kinney takes you inside the Small Cells World Summit event, …

Amdocs’ Network Rollout Solution provides end-to-end toolbox to increase Service Provider efficiency, agility and time to market In an era of unprecedented growth in consumer demand for bandwidth, network operators have to quickly adapt to maintain a competitive edge in …

CANCUN, Mexico – Big data analytics has been a frequent topic in several discussions about trends in the telecommunications business. While vendors make an effort to sell their latest solutions, carriers haven’t spent much energy on making it happen. “Big …

CANCUN, Mexico – To make mobile financial services succeed requires a win-win partnership between banks and mobile network operators, because assets from each one are needed. On one side, banks contribute with regulatory compliance, an existing financial network and infrastructure …

CANCUN, Mexico – The telecom industry is going through an extremely difficult period of change. As it moves to the digital experience, companies need to have the ability to leverage data in order to differentiate themselves. This was the main …

CANCUN, Mexico—Having a superior customer experience is believed to be a key source of sustainable competitive advantage. According to Amdocs Customer Experience Spotlight, while 59% of Latin American customers would recommend their telecom service provider, 56% have been with their …

Service providers face the constant challenge of rolling out new technologies and upgrading networks while maintaining customer experience using existing tools and processes. With the massive growth in data traffic driven by high speed broadband, social media and streaming video …

They say “communications is a close-knit industry” and I think that’s a pretty accurate description after taking the 08.40 FGC train from Plaça d’Espanya to the Fira Gran Via – temporary home to the massive Mobile World Congress conference. Fortunately …

Amdocs today announced that Mtel, the largest network operator in Bulgaria, has deployed the Amdocs master enterprise catalog. The outcome of this deployment is a reduction in internal IT complexity associated with new product rollouts resulting in a reduced time …

Mobile network operators face multiple challenges in today’s hyperconnected world. These include enhancing the use of radio resources, simplifying network management and reducing total cost of ownership. To address these challenges, a self-optimizing network is one of the most valuable …

Amdocs has released its annual State of the RAN report this week, which looks at the implications of increasing data usage growth and LTE as a solution to that challenge. The methodology for the report takes a global view on those topics with a …

Mobile operators and service providers are deploying thousands of small cells and Wi-Fi access points in an effort to improve network capacity, close coverage gaps and enhance the customer experience. If small cells are poised to solve many of the …

CRM benefits from a positive and consistent experience One way in which mobile operators can bolster their customer relationship management operations is by unifying access to data and analytics across the organization. In a recent RCR Wireless News report on …

Before we turn the page on 2014, we thought we would take a look back at the past 12 months by highlighting what we felt were the top 100 stories of 2014 across the mobile space. Since it would be …

Editor’s Note: In an attempt to broaden our interaction with our readers we have created this Reader Forum for those with something meaningful to say to the wireless industry. We want to keep this as open as possible, but we …