Reader Forum

Who’d have thought that two decades after the connectivity boom at the turn of the century, sustainability and net-zero would be the key drivers of innovation within the telecommunications industry? It stands to reason that one of the most technologically …

Enterprise and communications service providers (CSPs) may have very different intentions and audiences, but the challenges associated with digital transformation are virtually the same for both. Ultimately, they are looking to achieve the same outcomes: improve the customer experience, reduce …

It is an open secret in the telco software business that software is often the smaller part of a software provider’s revenues. The rest is made up of long and expensive integrations, supplemented by a “long tail” of customization requests. …

This is part two of a two-part article. Please read part one first. In the first article, we covered the impact of 5G on the public sector and education. Use cases for enterprises, however, are equally as profound and daunting. …

Wireless Internet Service Providers (WISPs) are feeling some of the same pain hurting the rest of the tech world, not to mention the global economy. According to Cambium Networks’ sixth annual WISP survey conducted this summer, optimism about the future …

As emerging technologies evolve and social expectations change, a new kind of modern contact center is needed From healthcare to banking to retail and beyond, businesses depend on contact centers to meet — and exceed — customer and employee experiences …

Business growth often requires the adoption of the latest technologies. These innovations include artificial intelligence (AI) and cloud computing (CC). While these are two separate technologies, recent advancements have shown the possibility and benefits of their integration. In its broadest …

Three sectors are perfectly primed for expanded investment in 5G: government, education and manufacturing Today’s enterprises are increasingly distributed and dynamic, with the need to connect remote workers, branch offices and mobile assets — and turn the data from billions …

Many hands make light work. It is an old saying that takes on significant new meaning for mobile operators looking for new markets to recoup their multi-billion-dollar investments in infrastructure and 5G spectrum. That will not be easy. In its …

The marketing mantra of right offer, right customer, right time has been around for years, and in the telecoms industry offers have been relatively straightforward. Every communications service provider (CSP) has a system that sends alerts to customers (e.g. for …

5G networks are setting a generation of improvements in motion for both consumers and businesses with a wide range of new use cases from gaming and the metaverse, to driverless cars, robotics and Industry 4.0. Customers are demanding a lot: …

After all the time and money that goes into deploying a new 5G network, network operators need to know that their investment will pay off quickly. Once the network has been deployed and turned up, the prospect of ‘rip and replace’ …

Rome wasn’t built in a day. The same can be said of cloud-native, AI-optimized 5G open radio access networks (O-RANs), which are fundamentally different from any previous mobile generation. They are not just evolutionary, but a step change in how …

An FCC order regarding POTS replacement scheduled to go into effect August 2 may prove to be a gift The end appears near for the workhorse voice-grade telephone system the United States relied on for more than a century. On …

Along the way to becoming one of the world’s largest 5G providers, India’s Jio also has shown telecom companies around the globe how to build a thriving, customer-focused 4G business in record time. This summer, Jio noted that its all-IP …

The U.S., U.K. and Europe have all seen complexities and challenges arise from the initial lack of supply chain diversification in 5G network hardware. Most controversially the early dominance of Huawei led to U.K. and U.S. government concerns that the …

The telecommunications space is increasingly crowded. No longer does one provider rule ‘em all like the days of Ma Bell; now, traditional telecommunications providers are also competing with a host of over-the-top (OTT) communication applications and service providers. With all …

One of the most promising new revenue opportunities in 5G is network slicing. This allows spectrum owners to create private wireless networks which they can then rent or lease to enterprise users for short or long durations. By some estimates, …

There are few of us left who have yet to embrace the transformation of our houses into “smart homes” to improve our comfort and safety, and to lower costs. Devices in our homes now regulate the temperature more efficiently, monitor …

A new report by Darkhorse Global, a geo-economic and national security consultancy, makes some good points about the convergence of national security and industrial policy frameworks for telecommunications infrastructure. It outlines three “wicked problems” confronting today’s global ICT ecosystem.  First, vulnerabilities exist in all …

5G holds promises we never imagined for our personal and professional lives. Through ultra-low latency, higher speeds, and ability to partition, or slice, network resources, businesses and industries are changing the way they operate and now how we live. And, …

A mining engineer, a 5G wireless technology provider, a value-added reseller and an excavation equipment manufacturer walk into a bar. No, it’s not the set-up for a joke. It’s a description of the kind of partnerships we can expect to …

Technology revolution is littered with success and failure stories; the first movers set the agenda and it is innovation in process as that generates lower cost, faster time to market and better quality. An analogy is something we take for …

Year after year, in survey after survey, consumers overwhelmingly prefer self-service options over calling, chatting or face-to-face interaction with a business. These preferences grew with the pandemic, especially among Zoomers (Gen Z) and Millenials, who say they are using help …

For students, having reliable internet connectivity is essential to ensure that they can access educational online content, both at school and when they’re at home. However, the pandemic highlighted the breadth of the digital divide and that many school districts …