Despite the advances that have been made to customer experience management, such as the improved joining of customer service and real-time analytics, there has not been a vast improvement in customer experience.
Since the dawn of mobile, operators have looked to penetrate the enterprise market yet, in spite of their continued travails, success has been limited. For the majority of SMEs, the PBX
Cloud computing is becoming increasingly attractive for mobile operators. However, unlike pure IT, not all types of network functionalities are suitable for a cloud architecture.
Because LTE has been introduced in a somewhat staggered fashion and the true “4G” as defined by the International Telecommunications Union is yet to come in the form of LTE-Advanced,
Most conversations today surrounding mobile payment solutions are overly focused on the opportunities promised by near field communications technology and how this functionality will transform
Editor’s Note: Welcome to our weekly Reader Forum section. In an attempt to broaden our interaction with our readers, we have created this forum for those with something meaningful to say to the wireless industry. We want to keep this as open as possible, but we...
In the face of unprecedented worldwide growth in the use of mobile devices, mobile network operators are severely challenged to deliver the applications and performance users are demanding.
Editor’s Note: Welcome to our weekly Reader Forum section. In an attempt to broaden our interaction with our readers we have created this forum for those with something meaningful to say to the wireless industry. We want to keep this as open as possible,...
The M-PESA mobile money transfer and payments service took the world by surprise in 2007 when it debuted a successful business based on serving a previously underserved population: the rural poor.
Today’s intense wireless market is no place for the uncertain. Many providers know they aren’t ideally equipped for the current market, even if they’ve had long-term success.
This column outlines the factors to be considered when considering outdoor enclosures (or cabinets) to house wireless electronic equipment. This will review typical environmental conditions
Advanced mobile services such as LTE are forcing mobile operators to re-evaluate macro-focused network architecture. Even 3G service coverage maps are believed to be optimistic in many cases,
Editor’s Note: Welcome to our weekly Reader Forum section. In an attempt to broaden our interaction with our readers, we have created this forum for those with something meaningful to say to the wireless industry. We want to keep this as open as possible, but we...
4G and LTE technologies will only partially deliver the efficiencies required to handle the necessary network capacity. Service providers are looking towards the use of small cells to help alleviate the capacity issue.
Though mobile users have embraced traditional messaging services, today’s converging communication environment offers a wide range of alternatives. In many ways, subscriber loyalty is shifting from the mobile network operator
Due to the rapid adoption of tablets and new bandwidth intensive applications, mobile data traffic doubled in 2011 and user demand is expected to increase 18-times by 2016. This tremendous capacity growth
April 20 marked the one-year anniversary of the so-called “location-gate” controversy in which it was first revealed that Apple (and soon after Google) were tracking subscriber location information and storing that data
Carriers and operators constantly face the challenge of containing costs while responding to rapidly changing business environments, especially when it comes to maintaining high visibility and compliance in their networks.
To many users, password policies are as daunting and ridiculous as the tax code. Nobody enjoys having to remember or type complex and difficult passwords day after day. Even worse is having to change those passwords month-after-month for no reason.
With smartphones and other connected devices powering so much of our daily activity, it becomes a big headache when something isn’t working right. A broken link in the productivity chain
In the last several weeks, two leading mobile operating system vendors moved into the mobile payments space. Apple announced its new mobile wallet Passbook that will debut with iOS 6 this fall.
Look around. Cloud services are hot and everyone is trying their best to cash in. According to Informa, in 2011, 127 telecoms operators spent $13.5 billion in capital investments on carrier cloud infrastructure,
How often do service providers interact with their customers? If they’re providing the agreed upon service at the agreed upon price, chances are the interaction is limited.
DAS is an exciting technology as it allows for greater usage and bandwidth transfer in heavily populated areas. Whether building outdoor DAS or in-building DAS, fiber serves as the building block to a successful DAS implementation.
