Wireless carriers often receive court orders to assist electronic surveillance by law enforcement agencies. In fact, over the last decade, the number of court orders for electronic surveillance has doubled to some 3,000 per year,
Does this scenario sound familiar? A premier wireless retailer has great locations, robust handset selection, top-notch agents and an advanced in-store experience – it is the model for retail success … until you look behind the counter and find:
Most communication service providers use data the same way they’ve been using it for years – to drive business processes; enhance network efficiencies; and identify solutions for challenges such as revenue
For marketers, it’s highly important to understand individual customer behaviors to reward them with personalized offers. However, getting to know your customer base is only the first part of the equation.
Every operator knows that customer loyalty and retention are critical to bottom-line performance. But, to implement proactive loyalty and retention initiatives, operators must be able to
I am sure that many of you, like me, were comprehensively bombarded with vendor pre-show announcements in the week before the recent Mobile World Congress event. In addition, every analyst
The introduction of laptops and proprietary mobile devices into the corporate IT ecosystem 10 years ago allowed organizations to extract more value from their employees by extending the office both physically and
Typical microwave links tend to be 25 miles or less in length, but sometimes they need to be longer – much longer. For example, inter-island hops in the Caribbean and elsewhere need longer
According to the research firm Juniper, fear of bill shock drives almost 75% of travelers to avoid using mobile data while abroad. With more than 570 million mobile roamers globally, operators that
Carriers are realizing that what was once a problem confined to data centers and enterprise data networks, is now a problem for service providers as well. That problem is “big data.”
Voice control is the future. Just like touch-screen technology revolutionized smartphones, and the ability to use gestures launched new gaming and fitness applications, the possibilities
Editor’s Note: Welcome to our weekly Reader Forum section. In an attempt to broaden our interaction with our readers, we have created this forum for those with something meaningful to say to the wireless industry. We want to keep this as open as possible, but we...
Location service is an integral component of wireless technologies. Mobile devices, with their radio signal measurement and real‐time communication capabilities, are uniquely qualified to perform
It’s evident that bring-your-own-device programs have gained significant traction within enterprise mobility programs. And while everyone continues to talk about BYOD, most companies and IT departments
You’re a security IT professional, and you think you’ve taken the steps to try to make your network secure. You feel relatively confident, safe even, as you walk the corridors of your organization.
Sporting events like the Super Bowl, World Cup and the Olympics have long been watched by thousands via television. Over the years, some sports have become more popular and mainstream
LTE brings a variety of new opportunities, but also sophisticated requirements and issues for which operators should plan. Operators’ challenges range from 700 MHz B-Block “use it or lose it” requirements,
Announcing another free Wi-Fi service for a New York neighborhood this week, Mayor Michael Bloomberg made an interesting point: “Keep in mind. Somebody’s got to pay for the Wi-Fi,” the mayor said.
The tide of business mobility continues to rise as more companies realize the productivity benefits available from an always-connected workforce, and as users realize the flexibility corporate-connected
Our world is increasingly connected. Mobile data traffic continues to rise and new devices are constantly emerging into our everyday lives. According to analyst Mary Meeker, 13% of all mobile traffic
Wireless operators are in the midst of revamping backhaul networks to accommodate surging mobile bandwidth demands. While they consider which backhaul technology to deploy – such as Ethernet or IP/MPLS
In the United States and many other countries, more than half of the population now has a smartphone. And regardless of whether they own a smartphone or a feature phone, most people use text messaging
The mobile Web is exploding.According to a recent Comscore study entitled “State of the U.S. Internet,” mobile Internet users will surpass desktop Internet users by 2014.
Through developing wireless networks that serve more mobile subscribers, in more places, with more devices, over licensed and unlicensed spectrum, mobile operators have developed remarkably diverse infrastructure.
