Achieving customer experience excellence is a tough and challenging process for any mobile provider, but the most important step is a simple one: listen to your customer. If you understand that the success
Consumers love their mobile devices, and more to the point, love to watch funny cat videos on their mobile devices. Can you blame us? Being able to watch some fat cat struggle to get out of a Kleenex box
Latin American regulators are more concerned about the mobile market concentration in some countries, such as Colombia, Mexico and Peru, and they have implemented a range of measures in an attempt to foster competition.
Machine-to-machine is often portrayed as a nascent industry sector. However, operators are already generating strong revenue in this sector, amounting to $10 billion worldwide in 2013, and
Editor’s Note: Welcome to our weekly Reality Check column. We’ve gathered a group of visionaries and veterans in the mobile industry to give their insights into the marketplace.
The onward march of mobile devices and apps is a strong indicator of the increasing maturity of the mobile market....
Last week was an action-packed week for the telecom industry, with AT&T announcing that they are in discussions with J.P. Morgan and TAP Advisers to sell their tower portfolio for up to $5 billion; Sprint revealing
Mobile broadband is the fastest-growing medium for accessing the Internet and its unlimited array of content and services. With the rising use of smartphones, tablets and
For some, the definition of mobile covers an expansive range of devices: anything that is not a PC is considered a mobile device. For others, mobile relates only to smartphones. But for mobile marketers,
The recently held Andicom International ICT Congress held in Cartagena, Colombia, has gained during the past few years, an international reputation in the information and
Editor’s Note: Welcome to our weekly Reality Check column where C-level executives and advisory firms from across the mobile industry share unique insights and experiences.
As smartphone use in emerging markets continues to explode, some emerging markets are growing faster than others. In fact, a...
The buzz around wearable technology has been escalating the past several months. In fact, wearable technology has moved beyond product concepts to actual products worn by consumers. These include
Disruptive change, by definition, is impossible to predict. Merely eight years ago few, if any, industry observers anticipated the rise of social media or the impact that Apple would make
The transition away from legacy analog 9-1-1 networks to a nationwide IP-based next-generation 9-1-1 (NextGen 9-1-1) architecture is underway. This is a monumental transformation for public safety,
Editor’s Note: Welcome to our weekly Reader Forum section. In an attempt to broaden our interaction with our readers we have created this forum for those with something meaningful to say to the wireless industry. We want to keep this as open as possible,...
So, there we have it. Apple’s annual nose-thumbing to all of those that can’t get enough Apple is in the bag and yet again no one comes away happy. (Or at least no one that has access to and the time to post their opinion on the Internet.)
The U.S. Department of Homeland Security recently circulated a report to government agencies including fire departments, ambulance services and police, warning of the risks of Android mobile devices.
Apple’s much anticipated event is finally here, and true to form with all Apple fall events rumors have been swirling for weeks about what the tech trendsetter is going to bring consumers. However,
Cellular networks are buckling from the overwhelming demand of mobile devices. Mobile data traffic is expected to grow at a compound annual growth rate of 66% from 2012 to 2017, according to
Large wireless deployments at stadiums and in other dense areas demand high capacity and high performance, but it’s not always easy to provide these when a venue may need 18 to 20 sectors of capacity and
Verizon Communications this week did what it has wanted to do for some time. (No, not make everyone with an unlimited data plan migrate to a capped data plan. ZING!).
The choice of antennas for base stations rarely receives any attention. Antennas are regarded as a cheap commodity that will “do its job” regardless of which antenna you choose. Nothing could be further
Big, big news this week was that Vodafone (finally!) confirmed that it was in talks with Verizon Communications over a possible sale of its 45% stake in Verizon Wireless for something like $1,300 million,
We all know that bullying is a major problem in K-12 education with it being more of a problem (but not exclusively) in high school (typically 9-12th grades). This problem is exacerbated by
