In light of the troubles encountered by telecom carriers and public-safety agencies following the Sept. 11 terrorist attacks and Hurricane Katrina four years later, it is hard to criticize the Bush administration's regulatory bailout of a still-struggling yet promising mobilesatellite service sector.Policy-makers gush with...
Dear Editor,It is with great interest that we read the article, "The MMS disconnect," (RCR Wireless News, Aug. 13). Sybase 365 believes that the article has many inaccurate assumptions and misleading statements, and would like to clear the air about several points.MMS interoperability in...
If businesses had Ten Commandments, No. 1 would probably be "Know Thy Customer."Easier said than done.Customer information plays a crucial role in customer relationship management, from determining the type of offers and incentives that are made to customers to impacting growth and retention. The...
An aggressive pricing strategy to reduce inventory enabled Motorola Inc. to perform significantly better in global sales to end users in the second quarter than in the oft-cited, unit-shipment metric, according to data from Gartner.The upshot: Motorola, based on sales to end users, remained...
Save the trees In addition to its advanced functionality, Apple's iPhone is also endowed with very detailed billing. AT&T Mobility said it was re-examining its current billing practices for the wonder device that provides customers with billing records of not just all calls made...
Post-merger Alcatel-Lucent isn't winning over many hearts and minds on Wall Street these days. The company announced the departure of two senior executives last week, both of whom at one point were hand-picked to lead their previously separate companies, according to analysts.Frank D'Amelio, chief...
Digital security company Gemalto is teaming with NXP Semiconductors to push contactless payments toward commercial viability.The companies last week said they'd work together to define standards for SIM-based Near Field Communications products and ensure interoperability with MIFARE, a contactless smartcard technology for mass-transit authorities....
The Federal Communications Commission latest efforts to improve wireless 911 location accuracy could be hindered by a widening chasm between public-safety organizations and the mobile-phone industry over contemplated changes and timeframes for achieving new guidelines.Already cellular carriers have taken issue with the agency's tentative...
Has it really only been two months that the iPhone burst on wireless scene? For all the hype leading up to the launch of device, some of which we admit we aided, the wireless industry not all that different some 60 days later. Oh...
Welcome to our Friday feature, Week in Review. Every Friday, RCR Wireless News will run through the major events of the past week, outlining what happened and speculating on what to look for in the coming weeks. Check below for news about carriers, handset...
The Superior Court of the District of Columbia today threw out six brain-cancer lawsuits against the mobile-phone industry, potentially removing a legal cloud that could have cost wireless carriers and manufacturers billions of dollars.The decision to dismiss the suits was based on jurisdictional grounds,...
With all eyes upon the two parties-Nokia Corp. and one of its suppliers, Matsushita Battery Industrial Co. Ltd. of Japan-the latter agreed today to cover the direct costs of a battery replacement program for Nokia handset owners affected by potentially faulty batteries.The potential damage...
Mobile virtual network operator Working Assets Wireless announced it will begin offering a solar-powered cellphone charger for free for a limited time. The company said the offering is part of its effort to help subscribers "connect to progressive causes.""If we want to reverse the...
About 84% of the U.S. population will own and use a mobile phone by the end of the year, according to a new study by research company SNL Kagan. Additionally, the number of cellphone users is projected to surge past 100% by 2013, a...
LG Electronics Co. Ltd. is on the hunt for an ad agency to handle its global corporate brand campaign. Among those invited to participate in the account review are the North American incumbent, WPP Group's Y&R, Publicis Groupe's Publicis and sibling shop Saatchi &...
American mobile users are still using cellphones primarily for calls, falling behind other countries in adopting them as multimedia devices, a new study by Universal McCann reports.The study, conducted in June, covered 10,000 Internet-connected mobile-phone users in 21 countries. It found 65% of mobile-phone...
The smartphone market in North American is in flux, with Research In Motion Ltd. rapidly gaining ground by successfully crossing over into the consumer market from its traditional enterprise role. RIM has grabbed market share while competitors struggle with products and channels. One...
Nuance Communications Inc. said it will provide speech-recognition technology for an ad-sponsored directory assistance service provided by Jingle Networks Inc.Jingle, which powers the 1-800-FREE-411 offering, said it will integrate Nuance's technology to enable users to search for local business listings by voice. Jingle claims...
Despite the tumultuous nature of the business, it appears the mobile virtual network operator market hasn't lost the interest of private equity and venture capitalists. Movida Communications Inc. announced that it received $40 million in financing from a group of new and existing investors.The...
Customer satisfaction in the prepaid sector has increased considerably since last year, driven by new pricing options and services, according to the latest survey by J.D. Power and Associates. Overall satisfaction got a boost of 10 points on the company's 1,000-point scale, with cost...
A Sprint Nextel Corp. executive offered a glimpse into a few of the carrier's current customer-service projects during a visit to Sprint Nextel's newly created online user forum, www.buzzaboutwireless.com. Sprint Nextel's Jerry Adriano, VP of its Customer Experience operations, said the carrier is working...
Hello! And welcome to our Thursday column, Worst of the Week. There's a lot of nutty stuff that goes on in this industry, so this column is a chance for us at RCRNews.com to rant and rave about whatever rubs us the wrong way....
The phrase, "strange bedfellows," when applied to the business of making money, may as well be retired.Nokia Corp. may see Microsoft Corp.'s Windows Mobile as a challenge to its stake in the Symbian operating system, but that doesn't mean the two parties can't join...
The Alaska Supreme Court affirmed a state ruling awarding an AT&T Inc. equipment installer total disability and medical benefits as a result of health problems tied to exposure to radio frequency radiation levels deemed to be slightly above those set by the Federal Communications...
