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Home - To sell 5G SLAs, CSPs need complete network visibility and telco-grade accuracy (Reader Forum)
5GIndustry 4.0Reader Forum

To sell 5G SLAs, CSPs need complete network visibility and telco-grade accuracy (Reader Forum)

by Lauren Womack, Senior Program Manager, NETSCOUT October 12, 2023
written by Lauren Womack, Senior Program Manager, NETSCOUT October 12, 2023 Share
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With the ongoing roll-out of 5G standalone networks, wireless carriers find themselves tasked with meeting heightened service quality and performance expectations. In an era where service degradation or network failure is simply not an option, especially for mission-critical applications like autonomous vehicles, telemedicine and industrial automation, the stakes have never been higher.

However, 5G networks are far more intricate and multifaceted than their predecessors. The promise of lightning-fast speeds, ultra-low latency and a massive number of connected devices comes with a complex set of challenges. As a result, service providers are compelled to adopt new processes and technologies to not only maximize returns on their 5G infrastructure investments but also ensure the consistent, predictable and reliable performance that these applications demand.

Navigating complexity: The 5G challenge

The evolution from 4G to 5G is not just an incremental upgrade; it represents a paradigm shift. 5G networks are designed to accommodate a multitude of use cases, each with distinct requirements. Whether it’s a surgeon performing remote surgery, an autonomous vehicle communicating with its surroundings, or a smart factory coordinating critical tasks, the success of these applications hinges on seamless and ultra-reliable connectivity.

However, ensuring such performance in a 5G environment is far from straightforward. For example, the intricacies of network slicing, which allows the creation of virtual networks tailored to specific tasks, introduce a level of complexity that demands a new approach to network management. Service providers must contend with dynamically allocating resources, optimizing traffic flow and maintaining Quality of Service (QoS) levels across multiple slices – all in real-time.

In this landscape, the role of precise performance measurement cannot be overstated. Wireless carriers need a comprehensive arsenal of monitoring tools, backed with deep packet inspection as their source of truth, to gain visibility into their networks’ behavior and performance. Real-time monitoring is essential to track KPIs, identify anomalies and rectify issues swiftly.

Quality of Service (QoS) management takes center stage in delivering reliable 5G experiences. Each network slice must adhere to specific QoS parameters to ensure that applications receive the necessary bandwidth, latency and reliability. Achieving this requires constant monitoring and fine-tuning, enabling carriers to meet the exacting demands of their customers.

Service level agreements (SLAs) are key to bridging the trust gap

To address the unique challenges of 5G, Service Level Agreements (SLAs) are increasing in prominence. These agreements delineate the level of service quality and performance that operators commit to delivering to their customers. SLAs lay out specific metrics and guarantees, offering a promise of reliability and consistent performance, as well as reassurance and confidence for the applications that depend on these networks.

However, upholding SLAs in the dynamic and complex 5G landscape requires more than mere commitment. It necessitates a combination of technology, analytics and expertise. Operators must proactively monitor their networks, anticipate potential issues and take corrective actions before service degradation occurs — especially for pre-set network slices that require consistent performance.

Unlocking the full potential of network slicing and beyond

Network slicing isn’t just a technological buzzword; it’s a pivotal tool that enables operators to cater to a diverse range of applications with varying requirements. It empowers carriers to allocate resources dynamically and optimize their networks for different use cases. From providing ultra-specific network characteristics to supporting IoT deployments, network slicing is the gateway to unlocking the full potential of 5G.

By tapping into the capabilities of network slicing and offering SLAs backed by rigorous performance guarantees, operators can gain a competitive edge. Differentiating themselves in the crowded 5G market hinges on their ability to ensure consistent, reliable and differentiated performance.

The path forward

As wireless carriers strive to deliver on the promises of 5G technology, precise performance measurement emerges as a linchpin in the journey toward full 5G standalone networks. However, the complexity of 5G networks demands real-time monitoring, adaptable QoS management and advanced analytics. These tools collectively empower operators to stay ahead of challenges, offer superior experiences and uphold SLAs.

Furthermore, investing in building a more capable 5G network today sets the stage for future innovations. Each successive generation of mobile technology will build upon the foundation laid by today’s advancements, ultimately reshaping the way we live, work and connect.

In the dynamic landscape of 5G technology, the imperative is clear: The path to success lies in embracing measurement, leveraging network slicing and delivering reliable and exceptional 5G experiences. As wireless carriers navigate this landscape, they hold the keys to unlocking the true potential of 5G technology — and to revolutionizing the way we experience connectivity.

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Table of Contents

  • Navigating complexity: The 5G challenge
  • Service level agreements (SLAs) are key to bridging the trust gap
  • Unlocking the full potential of network slicing and beyond
  • The path forward
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Lauren Womack, Senior Program Manager, NETSCOUT

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