The growing variety of devices make Emergency Services more difficult, more expensive and more complicated
How have all the new devices we use like smartphones, tablets, smart watches and more, impacted Emergency Services? This has always been one of the most important sectors for obvious reasons. That being said, over the past decade or two it has been experiencing enormous waves of regulation, change and growth. That’s why companies like Viiz Communications are focusing on this rapidly changing and growing Emergency Services space.
As we all know, Emergency Services is a key service for every user, but the growing variety of devices make it more difficult, more expensive and more complicated for service providers to manage on their own. That’s why they are turning to outside companies for help.
This is a new growth opportunity we will see unfold as we move forward.
There are two challenges service providers face. One, they must provide emergency services on an ever-increasing number of devices and services. Two, they are overwhelmed trying to meet the growing government requirements, which are designed to protect the end user, but which are tougher than ever for individual companies to comply with.
FCC ordered service providers to be pro-active with 911 Emergency
Last year, the FCC order for service providers was to be pro-active in notifying a 911 Emergency Center of a regional outage within their footprint, which could potentially affect 911 services.
The purpose of this order is to be more proactive between the 911 centers and the service providers.
The FCC order says service providers must obtain, validate and verify for every 911 center within their footprint for notification purposes in case of an outage. And service providers must also validate this on an annual basis.
This is a new and expanding growth opportunity. That is why Viiz has been busy building their database for this FCC order and are almost done. They have already completed 98.63% of the United States.
They have met with service providers as well as FCC Commissioners to make sure they are all on the same page.
In this process, they gather proof of verification, preferred method of contact and all the appropriate information. Then they revalidate it all on an annual basis for ongoing accuracy.
Viiz Communications targets new growth opportunity with FCC order
That makes fulfilling this FCC requirement much more difficult for service providers. And that is why service providers are looking for help with this growing government requirement.
Of course, a company can do this on their own. However, if they wanted to do this themselves, it would cause a significant strain on their internal resources with money, people, time and technology.
That’s why they are increasingly turning to outside companies to help them do this.
Viiz found this new growth opportunity because feedback from service providers has shown there is no source for this information.
And that is why they have spent the last six months building a centralized database for service providers to use. And this database will be continually updated.
FCC order is more complex, time and resource consuming to comply with
Emergency Services remains a necessary service which we have all depended on and will on an ongoing basis moving forward.
Remember, yesterday, emergency services were on the landline network. It was connected to a physical location. Today, with wireless and VoIP, and the variety of devices it is continuing to make this Emergency Services area more confusing, expensive and complex.
In this new world, the user has to be able to be located on any device or service they are using in order to send help.
This creates an enormous and growing challenge for service providers. This is what is creating this new growth space for private companies to fill.
Today’s marketplace, which is exploding with growth, change and complexity, has created a real growth opportunity. Service providers want and need help and that’s what companies like Viiz Communications and their competitors are focused on.
