A power failure last week at a Verizon Communications data center caused cascading problems with JetBlue Airways that delayed passengers nationwide, according to multiple reports.
Business Finance News reports the data center outage impacted JetBlue’s check-in, gate, mobile app, website and toll-free customer service number.
JetBlue first acknowledged the problem at 1 p.m. ET Thursday with a corporate blog post: “We’re currently experiencing network issues due to a Verizon data center power outage. We’re working to resolve the issue as soon as possible. Customers traveling today will receive updates from airport crew members.”
The next update came at 1:50 p.m. “Power has been restored to Verizon’s data center and we are working to fully restore our systems as soon as possible.”
By 2:30 p.m., there were still problems, but JetBlue customers were able to book flights and check into existing reservations.
At 8 p.m. on Thursday, “All systems have been restored and all jetblue.com functionality is now available, includingflight status tracking,” according to the blog.
Then, at 6 a.m. on Friday, JetBlue announced, “All JetBlue flights and services are operating as normal.”
The companies eventually announced a joint statement light on details, including the data center location.
“On Thursday morning at 11:37 a.m. ET, a Verizon data center experienced a power outage that impacted JetBlue’s operations. JetBlue’s systems are now being restored. Our engineering team has been working to restore service quickly, and power has been restored to the data center. Those traveling on JetBlue can visit blog.jetblue.com for updates.”
Flightaware.com tallied around 200 JetBlue flights delayed.
