Nokia Solutions and Networks (NSN) announced that Beijing Mobile, a branch of the Chinese operator China Mobile, will implement NSN’s extensive quality of experience (QoE) solution, aiming to improve its customer experience by linking network performance with subscriber satisfaction and application behavior. The carrier hopes to enhance customer satisfaction with voice, text messaging, Web browsing, instant messaging and local social media services.
The financial terms of the agreement were not disclosed. The QoE solution provides the link between the subscriber, application usage and network performance to improve visibility of end-to-end performance. According to NSN, the solution enables a transition from network-driven to experience-driven operations. Instead of reacting to alarms and network key performance indicators, the operator can focus more on the perceived customer experience.
Acquisition—Amdocs has entered into a definitive agreement to acquire the privately-held Actix for approximately $120 million in cash. The transaction, which is subject to closing conditions, is expected to be completed by the end of September.
With this acquisition, Amdocs aims to expand its customer experience systems portfolio further into the network domain to manage customer experience across both networks and IT, and adding geo-located network data that will drive a variety of optimization use cases. Amdocs said that the move will position the company as the first vendor to offer customer experience-driven network optimization based on a holistic view of the customer experience across all networks, BSS and OSS (business and operational support systems).
Reducing Capex and Opex—Oracle announced that SFR Reunion, a subsidiary of SFR, has implemented Oracle Communications Converged Application Server and Oracle Communications Converged Application Server Service Controller. According to Oracle, the implementation focuses on increasing service innovation, improving customer satisfaction, and reducing Capex and Opex costs.
More news from the telecom analytics market:
- A new report from Juniper Research predicts that the continued deployment of analytics platforms will deliver more than $9 billion by 2018 to mobile network operators in combined savings and incremental revenue.
- Not all mobile analytics/business intelligence solutions are created equal, according to a recent report from analysts at the Aberdeen Group.
- A new study sponsored by Tellabs finds that software defined networking (SDN) in mobile backhaul networks can save mobile operators more than $4 billion in capital expenses by 2017.
- The global predictive analytics market is driving the emergence of a massive amount of data and innovative technology implementations. According to MarketsandMarket, the predictive analytics market will be worth $5.24 billion by 2018.
- Software AG launched a real-time analytics platform for intelligent business operations and announced the acquisition of the Jackbe Corporation.
The telecom analytics series provides weekly insights on trends, new products and other topics that touch on the advantages and monetization opportunities of analytics tools for telecom operators, including big data, business intelligence, customer experience analysis and management, business analytics and network analytics.
