iPhone user satisfaction runs high on AT&T and Verizon

Overall, iPhone owners are a satisfied bunch. A new survey from ChangeWave Research found that more than 80% of iPhone customers on Verizon Wireless and AT&T Mobility were “very satisfied,” though Verizon’s customers edged out with 82% versus AT&T’s 80% very satisfied rate.
The dropped call rates is where the carriers really distance themselves though. AT&T ranked last with customers reporting an average of 4.6% of calls dropped over the past 90 days. Verizon Wireless, however, maintained the best overall rating in the industry with customers reporting an average of 1.4% of calls dropped over the same 90-day period. T-Mobile USA Inc. and Sprint Nextel Corp. came in at 2.3% and 2.7%, respectively.
Verizon Wireless did a little worse in reported drop call rates from iPhone users at 1.4% while AT&T iPhone owners reported a 4.8% dropped call rate.
“In sum, while the survey finds overall customer satisfaction ratings are virtually indistinguishable between Verizon iPhone 4 owners and AT&T iPhone 4 owners, there are apparent differences in the relative percentage of reported dropped calls – where in the current survey Verizon is outperforming its industry rival,” the firm wrote in its report. “We note, however, that Verizon is still in the early stages of its iPhone 4 offering to consumers. It remains to be seen how well the Verizon network performs as the number of Verizon iPhone 4 owners ramps up and inevitably puts more pressure on their system.”
One final note regarding the ramp-up that Verizon could be facing with the iPhone — 46% of those who plan on buying an iPhone 4 say they’ll use Verizon’s service compared with 27% for AT&T.