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- KPN and Telefonica will support the delivery of global services within each other markets to their respective multinational customers
- The agreement underpins the strategic importance of the MNC segment to both organisations
- KPN and Telefonica further enhance their managed mobility solutions for multinational customers
Madrid, The Hague – November 25, 2010
KPN and Telefonica have signed a partnership agreement for multinational customers. This is yet a further step in an ongoing long term relationship that will enhance both companies ability to deliver global services within each other markets to their respective multinational customers (MNC), with a focus on managed mobility solutions. With strong positions in complimentary markets, the partnership underpins the strategic importance of the MNC segment to both organisations. It was signed by Telefonica International Wholesale Services on behalf of the Telefonica Group The agreement will enable provision of service to more than 1200 MNC’s across both Telefonica and KPN, delivering a strong footprint across the important European region and incorporating key emerging territories. The partnership spans more than 20 countries including Netherlands, Belgium, UK, Spain, Mexico, Brazil and Argentina, among others. Germany, where both companies have competing mobile operations, is excluded from the agreement. The agreement defines how KPN and Telefonica will collaborate and support each other in the multinational segment, incorporating products and service development, service level agreements (SLAs), bid management, relationship management and central reporting. Commenting on the agreement, Ron de Mos, Director KPN Business Market: “With this partnership, we reaffirm our focus on providing first class services to multinational corporations. This cooperation adds additional value to our current MNC propositions. Its reciprocal nature, combined with the mutual extension of coverage and services brings many advantages in the mobile workspace” Regarding the benefits of the partnership, Juan C. Lopez-Vives, Telefonica Multinational Solutions Director said: “The partnership with KPN enhances our value proposition to the multinational segment and provides an important opportunity to deliver a high quality service to MNC customers in the markets where KPN operates. It reconfirms our commitment to the MNC segment and is a yet a further milestone in our ongoing development”Jose Ramón Vela, CEO of TIWS commented “This new agreement extends our current collaboration with KPN to include corporate mobile services and therefore reinforce our position in the multinational market segment. This partnership adds value, strengthens our relationship and consolidates TIWS in the wholesale telecommunications market”.With this agreement, which compliments existing agreements for fixed (voice and data) services, KPN and Telefonica further enhance their managed mobility solutions for multinational customers, expanding both the geographical scope of their service portfolio and improving their interoperability and operational efficiency.
About KPN
KPN is the leading telecommunications and ICT service provider in The Netherlands, offering wireline and wireless telephony, internet and TV to consumers, end-to-end telecommunications and ICT services to business customers. KPN’s subsidiary Getronics operates a global ICT services company with a market-leading position in the Benelux, offering end-to-end solutions in infrastructure and network-related IT. In Germany and Belgium, KPN pursues a multi-brand strategy in its mobile operations and holds number three market positions through E-Plus and BASE. KPN provides wholesale network services to third parties and operates an efficient IP-based infrastructure with global scale in international wholesale through iBasis. At December 31st, 2009, KPN served over 41.2 million customers, of which 33.4 million were in wireless services, 4.7 million in wireline voice, 2.5 million in broadband Internet and 1 million in TV. With 20,755 FTEs in the Netherlands (33,148 FTEs for the whole group).
About Telefonica
Telefonica is one of the largest telecommunications companies in the world in terms of market capitalisation. Its activities are centred mainly on the fixed and mobile telephony businesses with broadband as the key tool for the development of both. The company has a customer base of more than 281 million customers around the world. Telefonica has a strong presence in Europe and Latin America, where the company focuses an important part of its growth strategy. Telefónica is a 100% listed company, with more than 1.5 million direct shareholders. About TIWS Telefonica International Wholesale Services is the organization within the Telefonica Group that provides global telecommunication services for fixed and mobile carriers, ISPs and content providers. Its integrated and competitive portfolio includes international voice, IP, capacity, satellite services, international services for corporations, mobility services and platform services. Its TIER 1 Backbone offers direct connectivity between Latin America the US and Europe through its extensive international fibre optic network including the SAm-1 submarine cable, and carries over 20 billion minutes of international voice yearly through its NGN network and its more than 300 direct routes with international carriers. Telefonica International Wholesale Services is also responsible for delivering the IT and convergent solutions offered to multinational companies out of the Telefonica Group footprint, leveraging its extensive IP/MPLS network with POPs in more than 40 countries and local agreements with fixed and mobile carriers and integrators. Telefonica Wholesale’s ambition is to be a leader in the wholesale telecommunications market. This ambition is reinforced by its presence in the main European and American markets, its extensive and competitive service portfolio and outsourcing solutions for international carriers.
About Telefonica Multinational Solutions
Telefonica Multinational Solutions is a central organisation that is aligned and works in conjunction with the Telefonica operating companies to deliver services to MNC customers. In addition it is the global commercial denominator for Telefonica’s fixed and/ or mobile services to MNC customers in the 42 countries where it has operations (full operations in 20 countries, commercial and operational offices with network infrastructure in 17 countries, and Network Points of Presence in 5 more). More information about Telefonica Multinational Solutions is available on: www.multinationalsolutions.telefonica.com
