Gearing up for the influx in demand for customer care and billing, Cincinnati Bell Information Systems Inc. and American Management Systems announced the expansion of their businesses.
CBIS said it has opened a data center in Orlando, Fla., that will provide the infrastructure, processes, methods and resources necessary to deliver customer care and billing services.
The migration to the new complex is timely since CBIS’ combined Cincinnati and Orlando data center infrastructure will handle customer care and billing for Sprint Spectrum L.P., AT&T Wireless Services Inc. and PrimeCo Personal Communications L.P. in addition to its large cellular, wireline and cable client base.
“This certainly is an improvement to handle all of wireless, including [personal communications services],” said David King, vice president of CBIS’ computer center operations. Wireless companies need to be able to attract and retain customers in a more competitive environment. One way they can do this is through customer care, King added.
AMS has relocated its telecommunications practice headquarters from Denver to Golden, Colo. During the past seven months, AMS’ Denver office has hired more than 260 new employees and plans to add another 250 information technology professionals in 1997.
“Our move to larger quarters reflects AMS’ strong continued growth in telecommunications, fueled by increased demand for our services,” said Bob Brayton, AMS vice president and general manager of the telecommunications practice.
