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T-Mobile US restores service for users

Problem may have been limited to LTE

T-Mobile US customer service told users to switch their smartphones to 2G/3G only in order to restore service for those who could not send or receive text messages during the last hours of June. This resolved the problem for many users, and now the network is apparently back to normal.

Last night the “un-carrier” started hearing from customers who could not use text messaging on their smartphones. One user also complained that the customer service reps were not answering calls in South Florida.

TMo

T-Mobile US used Twitter to respond to its frustrated customers, assuring them that engineers were working to resolve the problem, and suggesting that users leave the LTE network temporarily until the problem was resolved. This fixed the problem for a number of users.

TMo

By Wednesday morning, T-Mobile US was tweeting that the texting issue was resolved and thanking customers for their patience.

TmoNews has been following this closely and has had no reports of any problems since last night.

Some T-Mobile US customers seem to have avoided the problem by staying on Wi-Fi networks. Of the four major U.S. carriers, T-Mobile US has been the most aggressive in offering voice over Wi-Fi, meaning that customers can text, watch videos and make voice calls on Wi-Fi. T-Mobile US supports handover from cellular to Wi-Fi and vice versa, meaning that data sessions and calls can transfer between networks.

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ABOUT AUTHOR

Martha DeGrasse
Martha DeGrassehttp://www.nbreports.com
Martha DeGrasse is the publisher of Network Builder Reports (nbreports.com). At RCR, Martha authored more than 20 in-depth feature reports and more than 2,400 news articles. She also created the Mobile Minute and the 5 Things to Know Today series. Prior to joining RCR Wireless News, Martha produced business and technology news for CNN and Dow Jones in New York and managed the online editorial group at Hoover’s Online before taking a number of years off to be at home when her children were young. Martha is the board president of Austin's Trinity Center and is a member of the Women's Wireless Leadership Forum.