Microsoft 8.1 update having issues, user finds fix

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Microsoft 8.1 is experiencing updating errors. When users try to install the update, many are getting an error message for patch KB 3022345, an update to “enable the Diagnostics Tracking Service in Windows 8.1 and Windows Server 2012 R2.”

KB 3022345 is one of 34 patches for the Microsoft 8.1 update. The update triggers an installation failure 800F0922. 

InfoWorld Tech Watch reporter, Woody Leonhard, tested the installation. He said it is quite unpredictable. “It was fine on a couple of my Windows 8.1 PCs, but falls over on others. There’s no indication as to why or how or what to do to make it work.”

Many are understandably frustrated about the issue. “Don’t you just simply love it when this kind of thing happens,” a poster on Nuluvius said.  “No explanation, very few resources found online and a sparse unhelpful entry in both [the]event log and windows update log.”

A Microsoft representative addressed the issues, saying, “For devices running Windows 8.1, we instituted a new approach to servicing to help ensure our customers’ privacy and security are protected, while providing the most optimal performance through the most up-to-date software. As we’ve been monitoring the release, we’ve been actively discussing this new approach to servicing with enterprise customers and listening to their feedback regarding managing the deployment timeline. As a result, we’ve decided to extend the timeframe for enterprise customers to deploy these new product updates from 30 to 120 days, aligned with the August 12 update cycle.”

Finally, a user named Marek Kusmierski found this solution:

1. Download offline installers: http://www.microsoft.com/en-us/download/details.aspx?id=423352.

2. Fix Windows Update: http://support.microsoft.com/kb/971058/

3. Scan Windows system components: sfc /scannow

4. Remove KB2919355 package: dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14 

5. Clean up the WinSxS folder: dism /online /cleanup-image /startcomponentcleanup /resetbase

6. Clean up disk with system files remove: cleanmgr.exe

7. Restart computer8. Run offline installer: Windows8.1-KB2919355-x64.msu

For more on how to troubleshoot issues with Microsoft 8.1, go here.

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Joey Jackson

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Joey Jackson is an editor and production manager at RCRWireless.com and RCRtv based in Austin, Texas. Before coming to RCR, Joey was a multimedia journalist for multiple TV news affiliates around the country. He is in charge of custom video production as well as the production of the "Digs," "Gigs," "How it works" and "Tower Stories" segments for RCRtv. He also writes daily about the latest developments in telecom and ICT news. An Oregon native, Joey graduated from the University of Oregon with a degree in journalism and communications. He enjoys telling the stories of the people and companies that are shaping the landscape of the mobile world. Follow him on Twitter at @duck_jackson.