TORONTO-VoiceGenie Technologies Inc. and Vesta Corp. are joining to offer customer relationship management services for prepaid wireless.
Now, VoiceGenie’s VoiceXML Gateway, which has been integrated into Vesta’s suite of applications and solutions that support wireless and prepaid recharge operations, first receives all incoming calls and collects and processes customer information using speech and text-to-speech engines.
“We anticipate voice applications in the prepaid wireless industry to increase substantially within the next six months, because of the rapid payback period involved for these applications,” said Eric Jackson, vice president of strategy and business development at VoiceGenie.
