J.D. Power and Associates

Editor’s Note: Wireless operators are a busy bunch, and as such RCR Wireless News will attempt to gather some of the important announcements that may slip through the cracks from …

Editor’s Note: Wireless operators are a busy bunch, and as such RCR Wireless News will attempt to gather some of the important announcements that may slip through the cracks from …

While the mobile industry has been busy hyping the benefits of “4G” to consumers, those that have taken them up on the offer have been busy contacting their respective carriers’ …

Verizon Wireless (VZ) again came out the big winner in J.D. Power and Associates ranking of network quality, garnering the highest consumer scores in five of the six regions. The …

Contract customers are more satisfied with their customer care than no-contract or prepaid customers, according to a new study from J.D. Power and Associates. Among contract customers, Verizon Wireless (VZ) …

Almost half of all prepaid wireless customers in the United States are on recurring monthly service plans, according to a new survey from J.D. Power and Associates. The survey found …

Wireless consumers that are really addicted to their devices are also really happy with those devices, according to the latest customer satisfaction studies conducted by J.D. Power and Associates. The …

Hello! And welcome to our Friday column, Worst of the Week. There’s a lot of nutty stuff that goes on in this industry, so this column is a chance for …

Verizon Wireless took top honors in J.D. Power and Associates newest call quality performance study, even as overall call quality stagnated due to more smart-phone usage, increased text messaging and …

Carlson Wireless announced the launch of LongHaul ST, the next generation of wireless microwave connectivity for multiple Applications.The LongHaul ST is the newest product series to be added to CWT’s …

Hello! And welcome to our Friday column, Worst of the Week. There’s a lot of nutty stuff that goes on in this industry, so this column is a chance for …

T-Mobile USA Inc. once again held the top position for customer service among wireless operators, followed by Verizon Wireless, in the newest J.D. Power and Associates survey. Not surprisingly, customers …

Editor’s Note: Welcome to our weekly feature, Analyst Angle. We’ve collected a group of the industry’s leading analysts to give their outlook on the hot topics in the wireless industry. …

Hello! And welcome to our Friday column, Worst of the Week. There’s a lot of nutty stuff that goes on in this industry, so this column is a chance for …