customer experience assurance

Mobile telecom operators are in a prime position to take advantage connecting the digital experience for consumers Digitalization of services has driven convergence across industries leading to a very fast rise of the connected, demanding and influential consumer leading to …

NICE, France – The days of just monitoring network performance metrics to gauge overall performance have given way to much more consumer-facing indicators designed to go beyond service assurance and into gauging customer experience. This trend toward evaluating how the …