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Cisco sees network evolution as ‘a journey, not a destination’

As operators’ “To-Do” lists get longer, Cisco is positioning itself as a “one-stop shop” for services Just as humans evolved from Ramapithecus to Australopithecus to Homo Erectus to Homo Sapiens Neanderthalensis, networks have evolved from Frame Relay to Asynchronous Transfer Mode (ATM) to Multi-protocol Label...

Wipro Acquires CAS Group to bolster CSP consulting

Indian IT multinational Wipro has announced the acquisition of Tier 1 CSP consultancy CAS Group. Terms were not disclosed.

The need to move from ‘call now’ to ‘buy now’ (Reader Forum)

According to the European Commission, over 99% of European businesses are classified as SMEs (small to medium enterprises). To fit in this sector companies need to employ less than 250 staff, and the vast are described as micro-businesses employing less than 10 staff. In the...

Why telco survival depends on accelerating digital automation (Reader Forum)

Customer service has never been the telecommunications industry’s strong suit. Between confusing contracts and bills, inconsistent customer support and spotty network quality, carriers regularly struggle to deliver the kinds of experiences that subscribers expect. Exhibit A: Net promoter score (NPS) ratings for telcos, which track...

CSPs are behind in 5G monetization, according to Nokia survey

The Nokia survey found that only 11% of CSPs have sufficient BSS in place to meet the needs of 5G-enabled business models One of the most pressing questions around 5G is how to monetize it, and according to new research released by Nokia, communication service...

Incumbent NEPs lean in to CSP software solutions

Ericsson, Nokia this week announced new CSP software offerings This week incumbent network equipment providers Ericsson and Nokia made major service provider software announcements, the former around service management and orchestration and the latter on a multi-faceted SaaS offering. These launches are indicative of the...

CSPs are undervaluing the 5G needs of 99% of world’s businesses: Report

42% of SMEs prefer to partner with a CSP on 5G, says report According to a report conducted by Omdia and BearingPoint//Beyond, the global potential market of small and medium-sized enterprises (SMEs) for CSPs, particularly when it comes to 5G, remains significantly untapped. The report...

The pandemic is forcing a shift to remote testing. Will it last?

The global pandemic is driving a shift toward the use of remote, virtualized testing in lieu of in-person network technician visits, according to a new survey of communications service providers. Most CSPs believe the shift is temporary, but a small percentage say that the...

The changing role of CSPs in enterprise networking: ‘Selling a solution, not a network’

The world of enterprise networking is evolving, and CSPs must evolve with it Enterprises are looking to bring their digitalization plans to fruition by adopting cloud, IoT and edge technologies, and 5G has the potential to accelerate these plans and provide the quality of service...

Communications Service Providers and their need for network automation (Reader Forum)

The main priority of any Communications Service Provider (CSP) is to consistently meet the demands and concerns of its customers, but this is becoming more difficult to do as the rate of new technologies continues to expand. To address this accelerating rate of change,...

Why cloudnomics is the route forward for telecom service providers (Reader Forum)

Global telecom service providers are deploying 5G networks and as far as new services are concerned, anything goes, as new business models are tried and tested to maximize new revenue opportunities. The onus today is on becoming digital service providers and migrating towards a...

Telcos are at a 5G crossroads: To plug-in into an ecosystem, or to orchestrate it

Bearing Point // Beyond CEO: 'The risk of inaction is irrelevance' This is a moment of significant innovation and transformation for the connectivity sector. Enterprises are looking to bring their digitalization plans to fruition by adopting cloud, IoT and edge technologies, and 5G has the...

How to manage your network during the coronavirus pandemic (Reader Forum)

If you thought the election of Donald Trump was a game-changer, or Britain’s departure from the EU was a shock, 2020 would like to have a word with you. It’s already been the most disruptive year in a generation or more, with entire nations...

5G automation: The whys the how and the when (Reader Forum)

It's become almost a mantra in the industry: 5G is the promised land. However, due to burgeoning Opex and Capex cost-effective 5G deployment will make automation a necessity without which the promised land cannot be reached. Automation is absolutely crucial to address the deployment...

Five gaps separate CSPs from enterprise services success (Reality Check)

Why CSPs must take immediate action on their investment priorities, innovation, partner ecosystems and more We’re currently witnessing an explosion in enterprise spending on ICT. Analyst firm Gartner estimates the enterprise ICT market will increase its spend and is expected to be worth USD$3.6 trillion...

5G deployment–5 commandments for success (Reader Forum)

“A goal without a plan is just a wish” – so wrote French novelist Antoine de Saint-Exupéry in the early twentieth century. Nearly a hundred years later, these words ring true to mobile operators as they seek to deploy 5G networks. The fifth generation of...

The 7 IT requirements of organizations facing 5G (Reader Forum)

In the coming months, communication services providers (CSPs) across the globe will be busy rolling out their 5G networks, promising data rates 100x those of 4G, network latency of under 1 millisecond, support for 1 million devices/sq. km., and 99.999% availability of the network....

On strong Q2, VMware pushes multi-cloud enablement

Service providers key link between enterprises and multi-cloud opportunity: 451 Research Cloud infrastructure vendor VMWare on Aug. 23 reported a 13% year-over-year increase in Q2 revenues to $2.17 billion, which CEO Pat Gelsinger chalked up to the expanding adoption of cloud-based solutions as enterprises, service...

Using an “ABC” approach for successful digital transformation (Reality Check)

In the present era, it may be difficult to imagine communication service providers (CSPs) not moving toward digital transformation in some way. The new evolving technology ecosystem, demanding customer preferences, and competitive threats present a new playground where CSPs can play. But while CSPs...

Are you really ready for 5G? (Reality Check)

Using AI-driven analytics to please customers and streamline operations in a 5G world Every day we’re being bombarded with emails, blogs, and vendor dissertations about 5G addressing everything from new media delivery to gigabit speed to mobile devices.  With seemingly limitless bandwidth possibilities, the value-add...

Expectation vs. reality — where are CSPs in their development of partnership ecosystems? (Reality Check)

  In 2018, with the commoditization of voice and data services firmly in the cards, the digital market appears to be the market of choice for communication service providers (CSPs) hoping to boost stagnating revenues. The problem is, in the digital market, the competition no...

The AI quest for clues to improve customer service and engagement (Reality Check)

Communications service providers (CSPs) deliver an essential service — connectivity. Everyone wants to be able to communicate, but some might argue that all CSPs deliver the same thing, acting as the carrier of voice and data without a broader relationship with the subscriber. For...

Delivering real-time, dynamic service assurance in a hybrid NFV environment (Reader Forum)

  As communications service providers (CSPs) continue to transition their networks to a virtualized environment, for the next several years, they’ll be operating their legacy physical network in tandem. The resulting hybrid network environment demands higher efficiency and interoperability in the provisioning and deployment of...

Predictions for 5G in 2018

  For the past few years, CSPs and optimists have been pushing the concept of 5G internet—which purports to be fast and reliable enough to replace your home internet. Already, major providers are hinting that 5G internet will be available by the end of 2018,...

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