BROWSING: Consumer Reports

Forty-two percent more consumers accessed 5G networks in 2022 than in 2021, says GWS The results from Global Wireless Solutions (GWS) latest study about 5G usage demonstrate that for the first time, more than half of U.S. consumers accessed 5G networks in 2022. Specifically, GWS...

Further, 48% intend to upgrade to 5G 'as soon as possible,' Ookla reported India recently concluded a 5G spectrum auction in which the country’s operators spent a total of total $19 billion for spectrum across 700 MHz, 800 MHz, 900 MHz, 1.8 GHz, 2.1 GHz,...

The impressive T-Mobile US download speed results are likely due to the progress of 5G mid-band spectrum deployments The latest Opensignal 5G experience report revealed that T-Mobile US has “an impressive lead in 5G Download Speed” thanks to its deployment progress of mid-band spectrum. T-Mobile’s...

36% of consumers said they don’t know which carrier has the best 5G service J.D. Power surveyed 2,620 U.S. adults in December 2020 and found that most consumers know either very little or nothing about 5G and its value, but that hasn’t totally diminished...

Sprint’s attempt to kick start customer growth took a hit today as the carrier found itself at the bottom of Consumer Reports latest ranking of domestic wireless providers, displacing previous door mat AT&T Mobility. The rankings, which were based on a survey of more than...

Verizon Wireless came out on top of its nationwide rivals in Consumer Reports' latest consumer survey of wireless operators. The carrier received favorable scores for voice and data quality and in customer service for attributes such as staff knowledge and issue resolution. Consumer Reports...

AT&T Mobility continues to get hammered in highly publicized consumer surveys, with the latest blow coming from Consumer Reports, which claims that the nation’s No. 2 operator is anything but in the minds of consumers. However, digging into the results a little deeper showed...

Editor's Note: Welcome to our weekly Reader Forum section. In an attempt to broaden our interaction with our readers we have created this forum for those with something meaningful to say to the wireless industry. We want to keep this as open as possible,...

Hello! And welcome to our Friday column, Worst of the Week. There's a lot of nutty stuff that goes on in this industry, so this column is a chance for us at RCRWireless.com to rant and rave about whatever rubs us the wrong way....

Just over two-and-a-half months after its launch, U.S. Cellular Corp. (USM) said more than one million customers have signed up for or switched to its The Belief Project rate plans. The carrier counted 6.1 customers on its network at the end of the third...

Fresh off its strong showing in the latest consumer satisfaction survey from Consumer Reports, U.S. Cellular Corp. (USM) plans to go for broke during the remainder of the holiday shopping season announcing all of its phones will be free from Dec. 17 through...

AT&T Mobility took last place in Consumer Reports' annual survey of wireless service providers. The carrier has worked extensively to try to better its networks amid claims that its traffic has increased 5,000% in three years. Nevertheless, the No. 2 carrier received “worse” scores...

While technology and its stakeholders are often blamed for holding back on the roll out of new major platforms like mobile payments, unmitigated problems around security can and should cause equal pause, according to Consumers Union.In a call to action of sorts, the nonprofit...

The Federal Communications Commission appears poised to begin crafting federal guidelines on early termination fees, with Chairman Kevin Martin offering a blueprint on how a national regime might look.At the same time, it remains unclear whether Martin will pursue the far more controversial step...

AT&T Mobility is taking on Verizon Wireless and its "best coverage" quality claims, a move some observers of the telecom industry say is overdue."I'm surprised it's taken them so long," Jeff Kagan, an independent telecom analyst, said of the AT&T campaign. "Verizon doesn't have...

In its annual rating of wireless service, Consumer Reports christened Verizon Wireless and Alltel Corp. its top picks-and largely panned service from Sprint Nextel Corp.Based on nearly 48,000 responses from Consumer Reports' online subscribers, the magazine ranked the five largest wireless carriers' performance in...

Um, you know that fewest-dropped-calls claim? Never mind.After spending a big chunk of its massive $1 billion budget bludgeoning the American public with the message that it has the "fewest dropped calls," the nation's No. 1 carrier is changing tack. AT&T Inc. will still...

In a sense, the iPhone phenomenon-the feeding frenzy that gave instant icon status to a multimedia device that was conceived outside the box before a single consumer had even removed it from inside the box-arguably represented the most poignant, glorious manifestation of the convergence...

Verizon Wireless earned another round of kudos from Consumer Reports' annual survey of wireless carriers, but Alltel Corp. outpaced other carriers in two new markets included in this year's results. The survey evaluated service in 20 markets around the country, based on nearly 43,000...

Under the banner, "Simpler and Slimmer," Consumer Reports' January 2007 issue weighed in on a handset category that has even the experts scratching their heads. At CTIA I.T. in September, a panel of leading wireless industry analysts proffered a variety of multi-faceted explanations for...

YONKERS, N.Y.-Crappy New Year to all. Or, at least, to some. Consumer Reports has taken a look at mobile carriers and handsets in the United States in its January 2007 issue and, apart from a few companies that may do cartwheels after receiving the...

Wireless carriers struck out once again in Consumer Reports' annual survey of cellular phones and service. Cingular Wireless L.L.C.'s acquisition of AT&T Wireless Services Inc. came in for particularly harsh criticism, since many former AWS customers reported low satisfaction after the merger. Overall, customer...

YONKERS, N.Y.-Wireless carriers struck out for a fourth straight year in the annual survey of cellular service and phones conducted by independent evaluator Consumer Reports. Cingular Wireless L.L.C. acquisition of AT&T Wireless Services Inc. came under particularly harsh criticism because of problems reported by...

WASHINGTON-T-Mobile USA Inc., with challenges aplenty as the smallest national cell-phone carrier, has unwittingly angered the nation's top consumer group and publisher of an influential magazine that rates mobile-phone carriers. In doing so, the Bellevue, Wash.-based wireless carrier helped renew criticism of a carrier...