BROWSING: CEM

Big Data Analytics

Report: Consumers want zero-touch customer experience from operators

Sean Kinney, Editor in Chief - May 14, 2018

Opinion

Reality Check: Bringing back old-school customer service with new-school IoT tech

Reality Check - March 14, 2017

Opinion

Reader Forum: 4 reasons why you should move your contact center to the cloud

Reader Forum - March 6, 2017

5G

Reader Forum: The 5G future and the customer experience

Reader Forum - December 5, 2016

Opinion

Reader Forum: Connecting the digital experience dots – it’s all about ‘ME’

Reader Forum - November 7, 2016

Opinion

Reader Forum: Moving out of the paper age to boost customer experience

Reader Forum - June 20, 2016

Americas

TIM bets on CEM, big data to improve customer satisfaction

Roberta Prescott - October 30, 2015

Big Data Analytics

Editorial Webinar: Implications and applications for real-time and fast big data analytics

RCR Wireless News - September 24, 2015

Big Data Analytics

Feature Report: Implications and applications for real-time, ‘fast’ big data analytics

Kelly Hill - September 23, 2015

Opinion

Reader Forum: When enterprises and carriers get together, the result is a happy customer

Reader Forum - August 3, 2015

Carriers

EMEA: RadioOpt offers analytics on the move

Claudia Bacco - July 14, 2015

Big Data Analytics

Highlights from the day at TM Forum, with a twist

Claudia Bacco - June 4, 2015

Opinion

Reader Forum: Are you dropping the call with your mobile consumers?

Reader Forum - April 13, 2015

Opinion

2015 Predictions: Service providers set to capitalize on LTE to transform the subscriber experience

RCR Wireless News - January 23, 2015

5G

2015 Predictions: CEM, big data, security will be important in 2015

RCR Wireless News - January 22, 2015

Opinion

Reader Forum: Exceeding customer expectations in a multidevice world

Reader Forum - December 15, 2014

BSS OSS

Reader Forum: The OSS/BSS divide is no longer sustainable, if it ever was

RCR Wireless News - October 14, 2014

Software

OpenMarket taps messaging to improve enterprise CEM

Dan Meyer - October 7, 2014

Carriers

Sprint talks OSS, service assurance, CEM, software, NFV

Dan Meyer - September 29, 2014

Big Data Analytics

Infovista on key market trends, balancing capex and CEM

Kelly Hill - July 14, 2014

Wireless

Ovum: CEM to pace enterprise application spend

Dan Meyer - July 9, 2014

LTE

LTE World Summit 2014: Wrap up and final thoughts

Claudia Bacco - July 1, 2014

Wireless

Mobile users test wireless service for operators

Martha DeGrasse - June 26, 2014

Software

Oracle purchases LiveLook for mobile, Web channel CEM

Kelly Hill - June 20, 2014

Opinion

2014 Predictions: Mobile device customer care takes center stage

Martha DeGrasse - January 30, 2014

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