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Home - The New Rules of Employee Engagement With Rick Gallegos, CEO of Dale Carnegie Tampa
5GLet's Get Digital with Carrie Charles

The New Rules of Employee Engagement With Rick Gallegos, CEO of Dale Carnegie Tampa

by Carrie Charles January 21, 2020
written by Carrie Charles January 21, 2020 Share
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What does employee engagement really mean? Our guest this week, Rick Gallegos, CEO of Dale Carnegie Tampa Bay, describes it as “discretionary effort.” An engaged employee goes beyond the bare requirements of their job. Unfortunately for most companies, less than 1/3 of employees are engaged—that’s shockingly low!!!

Which means around 70% of employees are on the disengaged spectrum. The merely disengaged do just their job, nothing more. The actively disengaged spread their dissatisfaction throughout your company. This costs you productivity and profits.
Rick says the numbers are tough to move, but you CAN boost your employee engagement levels beyond the average of 30%.
Here are just a few things we talked about:
  • The 3 drivers of employee engagement (and the challenges leaders face implementing them);
  • The 4 mistakes companies make when trying to boost engagement;
  • The 1 simple thing leaders can start doing today;
  • Behaviors leaders can look for to see if employees are disengaging;
  • What employees can do if they feel disengagement creeping in;
  • How large and small companies need to look at engagement differently;
  • And the surprising age group that is typically the least engaged, and which can cost you the most.
If you want to improve your employee engagement to retain your talent and boost your bottom line, you’ll want to listen to this episode as soon as possible. And be sure to subscribe so you never miss an episode!
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Carrie Charles

Carrie Charles is the Chief Executive Officer and Co-Founder of Broadstaff, the leader in specialized workforce solutions for telecommunications and technology. Carrie is a thought leader on workforce trends, women in tech and workplace diversity, and is the host of the Let's Get Digital podcast on RCR Wireless News for a global audience of 150K+. Carrie Charles currently serves as the Executive Director of Industry Relations of the WIA-affiliated Women’s Wireless Leadership Forum (WWLF), with 2023 marking her fifth year on the board. Carrie serves on the Board of Directors of CableRunner International and the NEDAS Technology Association, and as the mother of a childhood cancer survivor, Carrie has aligned her personal mission with her role on the Board of Directors of the National Pediatric Cancer Foundation. Carrie additionally serves on the board of the CEO Council of Tampa Bay as the 2023 - 2024 Programs Chair. Using her diverse background as a lifelong entrepreneur, Certified Financial Planner, Certified Master Life Coach and a US Marine Corps veteran, Carrie is passionate about creating a culture of wellness and excellence. For over 30 years, she has helped thousands grow personally and professionally, and has helped companies like General Dynamics, Hewlett Packard and Eli Lilly attract, engage and retain their employees. Carrie has been a featured expert on Axios, Entrepreneur, Inc., NBC, HSN, Clear Channel networks, Thrive Global and various tech publications. Under Carrie's leadership, Broadstaff's growth has received numerous accolades, including Inc. Magazine's Inc. 5000 (2023, 2022, 2021, and 2020), the Tampa Bay Fast 50 (2023, 2022, 2020 and 2019), SIA's List of Fastest-Growing US Staffing Firms (2023, 2022), WPO’s 50 Fastest-Growing Women-Owned/Led Companies (2023). In 2022, Broadstaff earned a spot on Inc. Magazine’s inaugural Power Partners list. Carrie is a member of EY’s Entrepreneurial Winning Women™ North America Class of 2022, and a finalist for EY's Entrepreneur Of The Year® 2022 Florida Award. In 2021, Carrie was chosen as Tampa Bay Business and Wealth Magazine's CEO of the Year, and in 2019 was an honoree of Tampa Bay Business Journal's Businesswoman of the Year.

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