BROWSING: Opinion

Why telco survival depends on accelerating digital automation (Reader Forum)

Customer service has never been the telecommunications industry’s strong suit. Between confusing contracts and bills, inconsistent customer support and spotty network quality, carriers regularly struggle to deliver the kinds of experiences that subscribers expect. Exhibit A: Net promoter score (NPS) ratings for telcos, which track...

Kagan: Where are promised 5G wireless speeds?

We’ve been talking about 5G wireless years before it became a reality. It seemed the top three wireless carriers were jumping all over each other trying to be first and best at this next generation wireless technology. A curious thing is happening. Now that...

How LEO satellite networks can help bridge the digital divide (Reader Forum)

Cloud connectivity has been typically delivered via a combination of terrestrial wireline access and cell towers, feeding traffic into local, regional, nationwide and global fiber networks. Additionally, the overwhelming majority of international traffic today is being transported by a global mesh of submarine telecom...

Why the telecom industry needs to look at a multi-tier defense mechanism to combat illegal and malicious robocalls (Reader Forum)

Fraudulent robocalls are a menace across the globe. Many of these utilize call spoofing, a practice by which voice carriers and aggregators intentionally falsify caller ID information to gain an illicit advantage. Call spoofing enables many different types of fraud such as Wangiri (short...

5G will change life for consumers, but not directly — at least not yet (Reader Forum)

While telecoms may be breathing easier after the government recently cleared much of the rollout of 5G near airports, saying it did not pose significant safety issues, the industry and this long-anticipated communications revolution continue to face much bigger challenges. Telcos desperately want consumers to...

Applying AI to network problems (Reader Forum)

Organizations are getting a ton of network-related data every minute of every day. There has been a massive increase in devices, applications, bandwidth, IoT equipment and cloud-based applications to deal with. Add to that the recent rapid expansion of the network environment (stemming from...

The 3G end is near: Why IoT users must upgrade today (Reader Forum)

Upgrade or disconnect? This is the stark choice facing 3G connected device users. The once-revolutionary mobile network is currently being rolled back across the world to make way for new and improved iterations. In doing so, however, millions of older devices face permanent disconnection. This...

‘Operators must do more to help communications between Ukraine and Europe’

An open letter from Matteo Gatta, CEO  of  BICS, to EU mobile operators  “We must do everything we can to connect Ukrainian citizens with their loved ones, out of the country. “I am urging EU mobile operators to remove all charges on voice calls coming out...

Why service management and orchestration are essential for CSPs to meet today’s market requirements (Reader Forum)

A zero-touch operational model is becoming increasingly critical for communications service providers (CSPs) to realize the monetary benefits of multi-vendor digital services such as dynamic 5G and Internet of Things (IoT) offerings. However, considerable transformation is required for the CSPs to evolve the service...

Unlocking the farm of the future through connectivity (Reader Forum)

Staying connected means far more than simply catching up on social media or carrying a mobile phone in your pocket; it’s become critical in virtually every aspect of our lives. From providing the network needed to conduct daily tasks such as virtual learning and...

The top five benefits AI brings to the telecoms industry and beyond (Reader Forum)

Maximising the potential of artificial intelligence has proven to be a substantial challenge across industries. However, the benefits of overcoming these barriers are too great to ignore. Robotic process automation (RPA) can pave the way for AI integration and make businesses more competitive in...

Get ready: The era of hybrid fiber & wireless broadband networks is upon us (Reader Forum)

For years, fiber has been considered the gold standard for delivering fast broadband speeds to residential customers, particularly in areas where broadband subscriber density justified the cost. But other areas that fiber couldn’t reach remained mostly underserved, forcing service providers to look for alternative...

Kagan: Pace of change accelerates with 5G, IoT, AI, metaverse

Let me start by saying a sincere and heartfelt thank you! Someone just said to me that I have been an industry analyst and columnist for nearly four decades. How, over that time I have been sharing thoughts, analysis and insight into the news...

Four key ways technology is enabling companies to reap the benefits of diversity, inclusion and equality in the workplace (Reader Forum)

The world has changed in the last two years. Companies have swiftly moved onto the digital bandwagon not to thrive — but to survive. When I began my career almost two-and-a-half decades ago, conversations regarding diversity and inclusion were reluctant and, at times, awkward....

Why telecom is moving to the cloud — and the 3 ways telcos can get there (Reader Forum)

The cloud revolution has been widely adopted within IT, and most businesses are taking a “cloud-first” approach when deploying new applications. Gartner states that 85% of organizations will be “cloud first” by 2025. However, when it comes to adoption in telecom, the pace can...

AI driving rapid change in network computing and data centers (Reader Forum)

In the world of network computing and data centers, any 2022 planning report destined for company decision makers likely has three familiar words in the summary text: distributed IT infrastructure. Accelerated change brought on by the pandemic is forcing companies large and small to reimagine...

Here’s why QUIC is still worrying mobile operators (Reader Forum)

Google’s QUIC made its debut a few years ago and it quickly became a headache for operators. Why? QUIC is an encryption-based protocol and many types of traffic become invisible. Operators struggled to deliver content and manage subscriber Quality of Experience (QoE). Fast forward to...

Samsung Galaxy Book—Robust productivity workhorse with premium looks (Analyst Angle)

It is no easy task picking the right laptop from a plethora of options that consumers and enterprises have today. But if you are looking for a mid-tier, nice-looking, and cost-effective option for everyday productivity tasks, be it a consumer, enterprise, or student, the...

Kagan: 5G wireless continues to grow even if MWC Barcelona has weak attendance

Many MWC Barcelona attendees are learning they don’t need to be there to get value from the global wireless trade show. Virtual attendance is growing while actual attendance is still struggling to recover two years after COVID-19 hit. Since the coronavirus is not going...

The FCC is looking for more mid-band spectrum: It must use its authority to unleash 12 GHz for 5G when we need it most (Reader Forum)

In the past year, the growing demand to open America’s airwaves for 5G and next-generation connectivity has only increased, bringing national attention to spectrum’s role in closing the digital divide and solidifying global telecommunications leadership. Yet, as demand has increased, the availability of much-needed...

Blocking out the negative 5G noise: Why the fifth generation finally started to live up to the hype in 2021 (Reader Forum)

Over the last two years, 5G has dominated discourse throughout the telecom industry. Promises of higher data rates enabling users to download, stream or process content faster, lower latency to facilitate less lag and delay when accessing networks, and improved network capacity have industry...

A new age of “co-creation”: CSPs partner across industries to develop innovative solutions (Reader Forum)

During my 25 years in the telecom industry, most service providers have earned the bulk of their revenues and placed their focus on their consumer business, delivering relatively straightforward connectivity-based services. But 5G represents the dawn of a new age characterized by the rising...

LTE Advanced Pro and 5G are pressuring mobile operators to upgrade their cell site antennas (Analyst Angle)

With the advent of 4G and the start of the data era, subscribers have been increasing the total amount of data usage significantly year after year. ABI Research has found that the total global mobile data traffic usage, consisting of 2G through 5G, is...

Location, Location, Location: Why cloud-based cellular location will unlock the 5G IoT operator opportunity (Reader Forum)

We have begun a new year, but a common challenge still persists: How can operators differentiate their 5G services, especially with more cloud-based and digital native players joining the market? And, crucially, how can operators monetize 5G — and do so efficiently, with low...

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